inContact Call Center Software

inContact is a cloud-based call center software that provides a suite of tools for managing customer interactions, including inbound and outbound calling, voicemail, and text messaging.

The key features of inContact include automated dialing, interactive voice response (IVR), skills-based routing, real-time reporting, and integration with CRM systems.

Yes, inContact integrates with many popular CRM systems, including Salesforce, Microsoft Dynamics, and Oracle. This allows for seamless data sharing between the two systems.

inContact uses skills-based routing to prioritize calls based on agent availability, skill level, and other factors. This ensures that each customer is routed to the most qualified agent for their needs.

Yes, inContact supports both inbound and outbound calling. This allows you to manage all aspects of your contact center operations from a single platform.

inContact provides a comprehensive voicemail system that allows customers to leave messages, which are then delivered to the agent via email or SMS notification.

Yes, inContact is designed to scale with your business. The platform can be easily expanded to accommodate increased call volumes and new agents as needed.

inContact provides real-time reporting and analytics on key performance metrics, including call volume, abandonment rates, and agent productivity.

Yes, inContact is designed to meet the needs of highly regulated industries. The platform complies with PCI DSS, HIPAA, and other relevant regulatory standards.

inContact provides 24/7 customer support via phone, email, and online chat. This ensures that you have access to help whenever you need it.