TCN
Transform your customer interactions with TCN's cloud-based contact center software, featuring automated dialing, call recording, and analytics to drive sales success.
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TCN Starter
Great for small businesses and start-ups.
$19
TCN Professional
Designed for growing businesses, teams and organizations.
$49
TCN Enterprise
Built for large multi-site businesses, complex teams, and enterprise organisations.
$99
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What is TCN?
TCN is a cloud-based telecommunications platform that provides advanced call handling, messaging, and contact center features for businesses.
Is TCN compatible with my existing phone system?
Yes, TCN can integrate with most major phone systems, including VoIP, PBX, and analog systems, to provide a seamless user experience.
How do I set up a call queue in TCN?
To set up a call queue in TCN, navigate to the 'Call Handling' tab, select 'Queues', and follow the on-screen instructions to create a new queue.
Can I use TCN with my existing CRM system?
Yes, TCN integrates with most major CRM systems, including Salesforce, Zoho, and Microsoft Dynamics, to provide a unified view of customer interactions.
How do I record and playback calls in TCN?
To record and playback calls in TCN, navigate to the 'Calls' tab, select the desired call, and click on the 'Playback' button to listen to the recording.
Is TCN compliant with major regulatory bodies?
Yes, TCN complies with all major regulatory bodies, including HIPAA, PCI-DSS, and GDPR, to ensure secure and compliant communication.
How do I set up auto-dialing in TCN?
To set up auto-dialing in TCN, navigate to the 'Auto Dial' tab, select the desired list of numbers, and follow the on-screen instructions to initiate a call campaign.
Can I use TCN for SMS messaging?
Yes, TCN provides advanced SMS messaging capabilities, including two-way texting and mobile-specific features like MMS and RCS.
How do I generate reports in TCN?
To generate reports in TCN, navigate to the 'Reports' tab, select the desired metrics, and choose from a variety of report formats, including CSV, PDF, and Excel.
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