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Bitrix24 vs Zendesk
Features Comparison
Discover how Bitrix24 and Zendesk compare to each other by their features
Total
375
192
2-Way Messaging
@mentions
AI Writing Assistant
AI/Machine Learning
API
Access Controls/Permissions
Account Alerts
Account Management
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Activity/News Feed
Ad hoc Reporting
Advertising Management
Agent Interface
Alerts/Escalation
Alerts/Notifications
Analytics
Applicant Tracking
Appointment Management
Appointment Scheduling
Approval Process Control
Assessment Management
Assignment Management
Attendance Tracking
Attendee Management
Audience Targeting
Audio/Video Conferencing
Auto-Dialer
Automated Attendant
Automated Responses
Automated Routing
Automated Scheduling
Automatic Call Distribution
Availability Management
Backlog Management
Badge Management
Barcode/Ticket Scanning
Batch Communications
Behavior Analytics
Benchmarking
Benefits Management
Bid Management
Billing & Invoicing
Bills of Material
Blended Call Center
Blogs
Booking Management
Booth Rental Management
Brand Tracking
Budgeting/Forecasting
Built-in Accounting
Built-in Course Authoring
Business Card/Badge Scanning
CES Survey Structure
CMDB
CRM
CRM Integration
CSAT Survey Structure
Calendar Management
Calendar/Reminder System
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Callback Scheduling
Caller ID
Caller Profiles
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Specific Caller ID
Canned Responses
Capacity Management
Case Management
Catalog Management
Change Management
Chapter Management
Chat/Messaging
Chatbot
Child Check-in
Claims Management
Click Tracking
Client Management
Client Portal
Client Tracking
Collaboration Tools
Commenting/Notes
Commission Management
Committee Management
Communication Management
Complaint Monitoring
Compliance Management
Computer Telephony Integration
Conferencing
Configuration Management
Confirmations/Reminders
Contact Database
Contact Management
Content Library
Content Management
Contract/License Management
Conversation Intelligence
Corrective and Preventive Actions (CAPA)
Credit Card Processing
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Portal
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Scoring
Customizable Templates
Daily Reports
Dashboard
Data Connectors
Data Enrichment
Data Extraction
Data Import/Export
Data Security
Data Synchronization
Data Visualization
Demographic/Firmographic Data
Dependency Tracking
Discussions/Forums
Distribution Management
Document Management
Document Storage
Document Templates
Donation Management
Donor Management
Drag & Drop
Drag & Drop Editor
Drip Campaigns
Dues Management
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Email Templates
Employee Database
Employee Directory
Employee Management
Employee Profiles
Engagement Tracking
Enterprise Asset Management
Estimating
Event Management
Event Scheduling
Event Triggered Actions
Expense Tracking
FCC Compliance
Facility Scheduling
Fax Management
Fee Collection
Feedback Management
File Sharing
File Transfer
Financial Management
For Call Centers
For Financial Institutions
For Insurance Industry
For Salons and Spas
Forecasting
Forms Management
Full Text Search
Fundraising Management
Gamification
Gantt/Timeline View
Geotargeting
Goal Setting/Tracking
Grant Management
Guided Selling
HOA Violation Enforcement
Health Score
Help Desk Management
IT Asset Management
IVR
Ideation
Inbound Call Center
Inbox Management
Incident Management
Insurance Management
Insurance Rating
Integrated Business Operations
Interaction Tracking
Interactive Content
Intraday Management
Inventory Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Iteration Management
Job Board
KPI Monitoring
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Learning Management
Learning Paths/Tracks
Leave Tracking
Life & Health
List Management
Live Chat
Location Tracking
Loyalty Program
Macros/Templated Responses
Marketing Automation
Marketing Calendar
Marketing Management
Mass Texting
Media Library
Media Planning
Medical History Records
Meeting Management
Member Communities
Member Database
Member Directory
Member Portal
Membership Management
Metadata Management
Microlearning
Milestone Tracking
Mobile Access
Mobile Interface
Moderation
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Social Integration
Multi-Currency
Multi-Language
Multi-Location
Multiple Scoring Models
Multiple Scripts
NPS Survey Structure
NPS of Customers
Negative Feedback Management
Newsletter Management
Offline Form
On-Demand Communications
Onboarding
Online Booking
Online Calendar
Online Forms
Online Giving
Online Payments
Opportunity Management
Order Management
Outbound Call Center
PBX
Patient Communications
Payment Processing
Payroll Management
Performance Management
Performance Metrics
Personalization
Phone Key Input
Pipeline Management
Pledge Management
Point of Sale (POS)
Policy Management
Polls/Voting
Portfolio Management
Pre-recorded Messages
Predictive Analytics
Predictive Dialer
Presentation Tools
Price and Cost Calculations
Price/Margin Management
Pricing Management
Prioritization
Private Network
Proactive Chat
Problem Management
Process/Workflow Automation
Procurement Management
Product Configurator
Productivity Analysis
Profitability Analysis
Progress Tracking
Progressive Dialer
Project Management
Project Planning
Project Tracking
Property & Casualty
Proposal Generation
Publishing/Sharing
Purchase Order Management
Quality Assurance
Quality Management
Queue Management
Quotes/Estimates
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Recruitment Management
Recurring Appointments
Recurring Issues
Recurring/Subscription Billing
Referral Tracking
Registration Management
Relationship Tracking
Release Management
Release Planning
Reminders
Remote Access/Control
Renewal Management
Reporting & Statistics
Reporting/Analytics
Requirements Management
Resource Allocation & Planning
Resource Management
Revenue Management
Rich Text Editor
Ring Groups
Roadmapping
Role-Based Permissions
SEO Management
SIP Trunking
SSL Security
Sales Activity Management
Sales Pipeline Management
Sales Planning
Sales Reports
Scheduled Messaging
Scheduled Recording
Scheduling
Scorecards
Search/Filter
Segmentation
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Service Request Management
Shortcodes
Small Group Management
Social Media Integration
Social Media Monitoring
Social Promotion
Spend Management
Sponsorship Management
Sprint Planning
Staff Management
Status Tracking
Student Management
Subcontractor Management
Supply Chain Management
Support Ticket Management
Support Ticket Tracking
Supports Scrum
Survey/Poll Management
Surveys & Feedback
Task Automation
Task Management
Team Assignments
Template Management
Territory Management
Text Analysis
Text Editing
Text to Speech
Text-to-Win
Third-Party Integration
Third-Party Integrations
Ticket Management
Ticketing
Time & Expense Tracking
Time Tracking
Transaction History
Trend Analysis
Unified Directory
Usage Tracking/Analytics
User Management
Video Conferencing
Video Support
Virtual Call Center
Visual Analytics
VoIP
Voice Customization
Voice Mail
Volunteer Management
WYSIWYG Editor
Website Management
Wiki
Work Order Management
Workflow Management
Workforce Management
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