CallHippo vs Freshdesk

Discover how CallHippo and Freshdesk compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

3.5 (1,553)
4.4 (7,180)

Value for Money

4.9
4.1

Ease of Use

3.9
3.1

ROI

6%
11%

Productivity

29%
4%

Support

4.4
4.1

Categories

5
18

Industries

15
54

Features

47
130

Small Businesses

28%
36%

Medium Businesses

53%
58%

Enterprise Businesses

19%
6%

Industries Comparison

Accommodation

#446
#45

Administrative

N/A
#40

Advertising

#344
#33

Aerospace

N/A
#31

Arts

N/A
#42

Automotive

#545
#50

Biotechnology

N/A
#36

Broadcasting

N/A
#34

Chemical

N/A
#43

Clothing

N/A
#39

Categories Comparison

Call Center

N/A
#4

Call Recording

#11
#2

Call Tracking

#11
N/A

Complaint Management

N/A
#3

Customer Communications Management

N/A
#2

Customer Engagement

N/A
#4

Customer Experience

N/A
#7

Customer Satisfaction

N/A
#5

Customer Service

N/A
#4

Customer Support

N/A
#1

Features Comparison

API

#199
#31

Access Controls/Permissions

N/A
#36

Activity Dashboard

#359
#44

Activity Tracking

N/A
#19

Alerts/Escalation

N/A
#12

Alerts/Notifications

N/A
#43

Asset Tracking

N/A
#7

Assignment Management

N/A
#12

Audio Capture

#17
N/A

Auto-Dialer

#41
N/A

Winners

Freshdesk logo

Freshdesk

1

Overall Winner

3
Freshdesk logo

Freshdesk

1

Reviews Winner

3

CallHippo

1

Value for Money Winner

3

CallHippo

1

Ease of Use Winner

3
Freshdesk logo

Freshdesk

1

ROI Winner

3

CallHippo

1

Productivity Winner

3

CallHippo

1

Support Winner

3
Freshdesk logo

Freshdesk

1

Categories Winner

3
Freshdesk logo

Freshdesk

1

Industries Winner

3
Freshdesk logo

Freshdesk

1

Features Winner

3
Freshdesk logo

Freshdesk

1

Small Businesses Winner

3
Freshdesk logo

Freshdesk

1

Medium Businesses Winner

3

CallHippo

1

Enterprise Businesses Winner

3

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