CallRail vs Five9
Features Comparison
Discover how CallRail and Five9 compare to each other by their features
Total
14
60
AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Agent Interface
Auto-Dialer
Automatic Call Distribution
CRM
Call Center Management
Call Disposition
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transcription
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Campaign Specific Caller ID
Compliance Management
Compliance Tracking
Computer Telephony Integration
Contact Management
Conversion Tracking
Customer Experience Management
Customer Surveys
Employee Coaching Tools
FCC Compliance
FTC Compliance
Feedback Management
For Call Centers
IVR
Inbound Call Center
Intent Recognition
Interaction Tracking
Intraday Management
Keyword Filtering
Keyword Tracking
Labor Forecasting
Lead Management
Lead Qualification
Leave Tracking
List Management
Multi-Channel Communication
Multiple Scoring Models
Multiple Scripts
Natural Language Processing
Outbound Call Center
Performance Metrics
Phone Key Input
Pre-recorded Messages
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Productivity Analysis
Progressive Dialer
Quality Management
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
Reporting/Analytics
Text to Speech
Third-Party Integrations
Trend/Problem Indicators
Voice Customization
Voice Mail
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