Customer Frontlines vs Five9

Discover how Customer Frontlines and Five9 compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.5 (283)
3.5 (1,183)

Value for Money

4.3
4.9

Ease of Use

4.8
3.9

ROI

23%
15%

Productivity

51%
46%

Support

4.2
4.9

Categories

6
7

Industries

56
6

Features

54
60

Small Businesses

10%
11%

Medium Businesses

83%
73%

Enterprise Businesses

7%
16%

Industries Comparison

Accommodation

#409
N/A

Administrative

#348
N/A

Advertising

#311
N/A

Aerospace

#330
N/A

Agriculture

#435
N/A

Airlines

#236
N/A

Arms

#277
N/A

Arts

#342
N/A

Automotive

#490
#449

Beverage

#338
N/A

Categories Comparison

Auto Dialer

N/A
#10

Call Center Workforce Management

N/A
#7

Call Tracking

N/A
#10

Contact Center Quality Assurance

#9
#8

Customer Journey Mapping Tools

#10
N/A

Customer Retention

#5
N/A

Digital Experience Platforms (DXP)

#4
N/A

IVR

N/A
#14

NPS

#8
N/A

Predictive Dialer

N/A
#8

Features Comparison

A/B Testing

#65
N/A

API

N/A
#178

Activity Dashboard

#340
#317

Activity Tracking

#120
N/A

Agent Interface

#14
#13

Alerts/Notifications

#357
N/A

Analytics

#22
N/A

Anonymous Feedback

#14
N/A

Auto-Dialer

N/A
#36

Automatic Call Distribution

N/A
#26

Winners

Five9

1

Overall Winner

3

Five9

1

Reviews Winner

3

Five9

1

Value for Money Winner

3

Customer Frontlines

1

Ease of Use Winner

3
3

Customer Frontlines

1

Productivity Winner

3

Five9

1

Support Winner

3

Five9

1

Categories Winner

3

Customer Frontlines

1

Industries Winner

3

Five9

1

Features Winner

3

Five9

1

Small Businesses Winner

3

Customer Frontlines

1

Medium Businesses Winner

3

Five9

1

Enterprise Businesses Winner

3

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