Customer Frontlines vs Rilla

Discover how Customer Frontlines and Rilla compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.5 (283)
4.8 (1,870)

Value for Money

4.3
4.1

Ease of Use

4.8
3.3

ROI

23%
6%

Productivity

51%
6%

Support

4.2
4.2

Categories

6
1

Industries

56
68

Features

54
9

Small Businesses

10%
23%

Medium Businesses

83%
61%

Enterprise Businesses

7%
16%

Industries Comparison

Accommodation

#409
#695

Administrative

#348
#617

Advertising

#311
#541

Aerospace

#330
#599

Agriculture

#435
#775

Airlines

#236
#412

Amusement

N/A
#463

Animal Production

N/A
#478

Arms

#277
#483

Arts

#342
#614

Categories Comparison

Contact Center Quality Assurance

#9
N/A

Customer Journey Mapping Tools

#10
N/A

Customer Retention

#5
N/A

Digital Experience Platforms (DXP)

#4
N/A

NPS

#8
N/A

Speech Analytics

#7
#10

Features Comparison

A/B Testing

#65
N/A

Activity Dashboard

#340
N/A

Activity Tracking

#120
N/A

Agent Interface

#14
N/A

Alerts/Notifications

#357
N/A

Analytics

#22
N/A

Anonymous Feedback

#14
N/A

Automatic Transcription

#25
#33

Brand Management

#7
N/A

Call Center Management

#38
#49

Winners

Customer Frontlines

1

Overall Winner

3

Rilla

1

Reviews Winner

3

Customer Frontlines

1

Value for Money Winner

3

Customer Frontlines

1

Ease of Use Winner

3
3

Customer Frontlines

1

Productivity Winner

3

Customer Frontlines

1

Support Winner

3

Customer Frontlines

1

Categories Winner

3

Rilla

1

Industries Winner

3

Customer Frontlines

1

Features Winner

3

Rilla

1

Small Businesses Winner

3

Customer Frontlines

1

Medium Businesses Winner

3

Rilla

1

Enterprise Businesses Winner

3

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