Customer Frontlines vs Talkdesk

Discover how Customer Frontlines and Talkdesk compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.5 (283)
3.8 (3,993)

Value for Money

4.3
4.2

Ease of Use

4.8
3.6

ROI

23%
7%

Productivity

51%
19%

Support

4.2
4.8

Categories

6
10

Industries

56
68

Features

54
80

Small Businesses

10%
12%

Medium Businesses

83%
87%

Enterprise Businesses

7%
1%

Industries Comparison

Accommodation

#409
#193

Administrative

#348
#183

Advertising

#311
#162

Aerospace

#330
#163

Agriculture

#435
#220

Airlines

#236
#130

Amusement

N/A
#130

Animal Production

N/A
#137

Arms

#277
#140

Arts

#342
#176

Categories Comparison

Auto Dialer

N/A
#4

Call Center

N/A
#9

Call Center Workforce Management

N/A
#5

Call Recording

N/A
#7

Contact Center Quality Assurance

#9
#4

Customer Journey Mapping Tools

#10
N/A

Customer Retention

#5
N/A

Digital Experience Platforms (DXP)

#4
N/A

Generative AI

N/A
#6

IVR

N/A
#5

Features Comparison

A/B Testing

#65
N/A

API

N/A
#113

Activity Dashboard

#340
#185

Activity Tracking

#120
N/A

Adversarial Training

N/A
#6

Agent Interface

#14
#9

Alerts/Notifications

#357
N/A

Analytics

#22
N/A

Anonymous Feedback

#14
N/A

Auto-Dialer

N/A
#23

Winners

Talkdesk

1

Overall Winner

3

Talkdesk

1

Reviews Winner

3

Customer Frontlines

1

Value for Money Winner

3

Customer Frontlines

1

Ease of Use Winner

3

Customer Frontlines

1

Productivity Winner

3

Talkdesk

1

Support Winner

3

Talkdesk

1

Categories Winner

3

Talkdesk

1

Industries Winner

3

Talkdesk

1

Features Winner

3

Talkdesk

1

Small Businesses Winner

3

Talkdesk

1

Medium Businesses Winner

3

Customer Frontlines

1

Enterprise Businesses Winner

3

Hi there, what do you need?

We need a reliable project management software for 50 for less than 10$ per user...

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I need a dental clinic software to handle, bookings and payments...

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