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Fathom vs Talkdesk
Features Comparison
Discover how Fathom and Talkdesk compare to each other by their features
Total
92
80
"What If" Scenarios
AI Writing Assistant
AI/Machine Learning
API
Activity Dashboard
Activity Tracking
Adversarial Training
Agent Interface
Alerts/Notifications
Annotations
Assessment Management
Audio/video file upload
Auto-Dialer
Automated Image & Video Editing
Automatic Call Distribution
Automatic Transcription
Budgeting/Forecasting
Built-in Course Authoring
Business Process Automation
CRM
Calendar Management
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Campaign Specific Caller ID
Chat/Messaging
Chatbot
Code Generation
Code-free Development
Collaboration Tools
Communication Management
Compliance Management
Computer Telephony Integration
Conditional Generation
Contact Database
Contact Management
Content Generation
Content Management
Contextual Guidance
Customer Engagement
Customer Experience Management
Customizable Reports
Dashboard
Data Import/Export
Data Visualization
Dynamic Modeling
Email Management
Employee Coaching Tools
Employee Scheduling
Event Triggered Actions
FTC Compliance
Feedback Management
File Sharing
File Transfer
For Call Centers
For Sales Teams/Organizations
For eCommerce
Forecasting
Foundation Model
Full Text Search
Gamification
Goal Setting/Tracking
Graphical Data Presentation
IVR
Intent Recognition
Interaction Tracking
Interactive and Co-Creative Systems
KPI Monitoring
Labor Forecasting
Lead Capture
Lead Engagement
Lead Generation
Lead Management
Learning Management
Leave Tracking
List Management
Live Chat
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-Language
Multiple Scoring Models
Multiple Scripts
Natural Language Processing
Onboarding
Opportunity Management
Performance Management
Performance Metrics
Phone Key Input
Pipeline Management
Playback Controls
Power Dialer
Predictive Analytics
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Productivity Analysis
Progressive Dialer
Prospecting Tools
Quality Management
Queue Management
Real-Time Monitoring
Real-Time Reporting
Recording
Reporting & Statistics
Reporting/Analytics
Sales Pipeline Management
Sales Reports
Scheduled Recording
Self-Service Search
Sentiment Analysis
Simulation and Scenario Generation
Speech Recognition
Speech Synthesis
Statistical Analysis
Strategic Planning
Survey/Poll Management
Text Editing
Text to Speech
Third-Party Integrations
Timecoding
Training Management
Transfer Learning and Fine-tuning
Transformer Model
Trend Analysis
Virtual Characters and Avatars
VoIP
Voice Customization
Voice Mail
Workflow Management
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