Rilla vs inContact Call Center Software
Features Comparison

Discover how Rilla and inContact Call Center Software compare to each other by their features

Total

API

Activity Dashboard

Auto-Dialer

Automatic Call Distribution

Automatic Transcription

CRM

Call Center Management

Call Disposition

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Tagging

Call Transcription

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Campaign Specific Caller ID

Chatbot

Compliance Management

Computer Telephony Integration

Contact Management

Conversion Tracking

Customer Database

Customer Experience Management

Customer Surveys

Data Security

Employee Coaching Tools

Employee Scheduling

Event Triggered Actions

FCC Compliance

FTC Compliance

Feedback Management

File Transfer

For Call Centers

IVR

Interaction Tracking

Intraday Management

Inventory Management

KPI Monitoring

Keyword Tracking

Knowledge Base Management

Labor Forecasting

Lead Management

Leave Tracking

Live Chat

Multi-Channel Communication

Multiple Scoring Models

Multiple Scripts

Performance Metrics

Phone Key Input

Power Dialer

Predictive Analytics

Predictive Dialer

Productivity Analysis

Progressive Dialer

Quality Management

Queue Management

Real-Time Monitoring

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Scheduled Recording

Self-Service Search

Sentiment Analysis

Service Level Agreement (SLA) Management

Survey/Poll Management

Surveys & Feedback

Text to Speech

Third-Party Integrations

Voice Customization

Voice Mail

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Rilla vs inContact Call Center SoftwareFeatures Comparison

Rilla

inContact Call Center Software