Intercom vs Smartsupp live chat
Features Comparison

Discover how Intercom and Smartsupp live chat compare to each other by their features

Total

2-Way Messaging

AI/Machine Learning

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Appointment Scheduling

Audience Targeting

Augmented Analytics

Automated Responses

Automated Routing

CES Survey Structure

CRM

CSAT Survey Structure

Campaign Management

Campaign Planning

Campaign Scheduling

Chatbot

Client Management

Client/Property Matching

Code-free Development

Collaboration Tools

Complaint Monitoring

Contact Database

Contact Management

Content Creation

Contextual Guidance

Customer Database

Customer Segmentation

Customer Support

Customizable Branding

Customizable Forms

Customizable Templates

Data Quality Control

Document Management

Drag & Drop Editor

Email Automation

Email Management

Email Marketing

Email Templates

Engagement Tracking

For Developers

For Sales/Marketing

Group Messaging

Human Handover

Inventory Management

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Distribution

Lead Nurturing

Lead Qualification

Live Chat

Message Personalization

Mobile Coupons

Mobile Interface

Multi-Channel Communication

Multi-Language

Natural Language Processing

Polls/Voting

Pre-Configured Bot

Prioritization

Process/Workflow Automation

Product Recommendations

Query Suggestions

Queue Management

Real-Time Chat

Real-Time Notifications

Reporting/Analytics

Rich Text Editor

SEO Management

SMS Messaging

Segmentation

Self Service Portal

Self Service Tools

Sentiment Analysis

Service Level Agreement (SLA) Management

Shortcodes

Social Media Integration

Speech Recognition

Speech Synthesis

Surveys & Feedback

Task Management

Text-to-Win

Third-Party Integrations

Transfers/Routing

User Management

Video Chat

Virtual Assistant

Visual Analytics

Workflow Management

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Intercom vs Smartsupp live chatFeatures Comparison

Intercom

Smartsupp live chat