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Freshdesk vs Manychat
Features Comparison
Discover how Freshdesk and Manychat compare to each other by their features
Total
130
49
A/B Testing
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Asset Tracking
Assignment Management
Automated Responses
Automated Routing
Autoresponders
Availability Management
Batch Communications
Blended Call Center
CES Survey Structure
CRM
CRM Integration
CSAT Survey Structure
Call Center Management
Call Monitoring
Call Routing
Call Scripting
Call Transcription
Call Transfer
Caller ID
Campaign Management
Canned Responses
Capacity Management
Change Management
Chat/Messaging
Chatbot
Collaboration Tools
Commenting/Notes
Communication Management
Complaint Monitoring
Computer Telephony Integration
Configuration Management
Contact Management
Content Management
Contract/License Management
Conversation Intelligence
Conversion Tracking
Corrective and Preventive Actions (CAPA)
Customer Database
Customer Experience Management
Customer History
Customer Portal
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Diagnostic Tools
Discussions/Forums
Document Management
Drip Campaigns
Dynamic Content
Email Management
Email Marketing
Engagement Tracking
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
Geotargeting
Help Desk Management
IVR
Inbound Call Center
Incident Management
Interaction Tracking
Interactive Content
Inventory Management
Issue Auditing
Issue Scheduling
Knowledge Base Management
Knowledge Management
Landing Pages/Web Forms
Lead Management
Live Chat
Macros/Templated Responses
Marketing Automation
Mobile Access
Mobile Interface
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Language
Multivariate Testing
NPS Survey Structure
Offline Form
On-Demand Communications
Performance Metrics
Predictive Dialer
Prioritization
Proactive Chat
Problem Management
Process/Workflow Automation
Procurement Management
Queue Management
ROI Tracking
Real Time Messaging
Real-Time Chat
Real-Time Notifications
Real-Time Updates
Real-time Consumer-facing Chat
Recording
Recurring Issues
Release Management
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Rich Text Editor
SEO Management
Sales Analytics
Screen Sharing
Segmentation
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Social Marketing
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Task Automation
Task Management
Template Management
Text Analysis
Text Editing
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Trend Analysis
Troubleshooting
User Management
Video Support
Visual Analytics
Voice Mail
WYSIWYG Editor
Website Visitor Tracking
Workflow Management
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