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Bitrix24 vs Salesforce
Features Comparison
Discover how Bitrix24 and Salesforce compare to each other by their features
Total
375
274
2-Way Messaging
@mentions
AI Writing Assistant
AI/Machine Learning
API
Access Controls/Permissions
Account Alerts
Account Management
Accounting
Accounting Integration
Accounts Receivable
Accrual Accounting
Activity Dashboard
Activity Tracking
Activity/News Feed
Ad hoc Reporting
Advertising Management
Agent Interface
Agent Management
Alerts/Escalation
Alerts/Notifications
Analytics
Applicant Tracking
Appointment Management
Appointment Scheduling
Approval Process Control
Assessment Management
Asset Tracking
Assignment Management
Attendance Tracking
Attendee Management
Audience Targeting
Audio/Video Conferencing
Auto-Dialer
Automated Attendant
Automated Responses
Automated Routing
Automated Scheduling
Automatic Call Distribution
Availability Management
Backlog Management
Badge Management
Barcode/Ticket Scanning
Batch Processing
Behavior Analytics
Benchmarking
Benefits Management
Bid Management
Billing & Invoicing
Bills of Material
Blended Call Center
Blogs
Booking Management
Booth Rental Management
Brand Tracking
Budgeting/Forecasting
Built-in Accounting
Built-in Course Authoring
Business Card/Badge Scanning
CMDB
CRM
CRM Integration
Calendar Management
Calendar/Reminder System
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Callback Scheduling
Caller ID
Caller Profiles
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Specific Caller ID
Canned Responses
Capacity Management
Case Management
Catalog Management
Change Management
Change Order Management
Channel Management
Chapter Management
Charting
Chat/Messaging
Chatbot
Child Check-in
Claims Management
Click Tracking
Client Management
Client Portal
Client Tracking
Client/Property Matching
Code Enforcement
Collaboration Tools
Commenting/Notes
Commission Management
Committee Management
Communication Management
Communications Management
Compliance Management
Computer Telephony Integration
Conferencing
Configuration Management
Confirmations/Reminders
Contact Database
Contact Management
Content Library
Content Management
Content Sharing
Contract/License Management
Conversation Intelligence
Corrective and Preventive Actions (CAPA)
Credit Card Processing
Customer Database
Customer Engagement
Customer Experience Management
Customer Profiles
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Scoring
Customizable Templates
Daily Reports
Dashboard
Data Connectors
Data Enrichment
Data Entry
Data Extraction
Data Import/Export
Data Security
Data Synchronization
Data Visualization
Database Creation
Deal Management
Delivery Tracking
Demand Forecasting
Demographic/Firmographic Data
Denial Management
Dependency Tracking
Disaster Recovery
Discussions/Forums
Dispatch Management
Distribution Management
Document Management
Document Storage
Document Templates
Donation Management
Donor Management
Drag & Drop
Drip Campaigns
Dues Management
Dynamic Modeling
Dynamic Pricing
EHR/EMR Integration
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Email Templates
Employee Coaching Tools
Employee Database
Employee Directory
Employee Management
Employee Profiles
Employee Scheduling
Engagement Tracking
Enterprise Asset Management
Equipment Management
Estimating
Event Management
Event Scheduling
Event Triggered Actions
Expense Tracking
FCC Compliance
Facility Management
Facility Scheduling
Fax Management
Fee Collection
Feedback Management
File Sharing
File Transfer
Financial Management
Fixed Asset Management
Fleet Management
For Airlines
For Call Centers
For Financial Institutions
For Government
For Healthcare
For Hospitality Industry
For Insurance Industry
For Sales Teams/Organizations
For Salons and Spas
Forecasting
Forms Management
Fuel Tracking
Full Text Search
Fundraising Management
GPS
Gamification
Gantt/Timeline View
Goal Setting/Tracking
Grant Management
Graphical Data Presentation
Guided Selling
HOA Violation Enforcement
Help Desk Management
ICD-10 Compliance
IT Asset Management
IVR
Image Editing
Inbound Call Center
Inbox Management
Incident Management
Incident Reporting
Inspection Management
Insurance Eligibility Verification
Insurance Management
Insurance Rating
Integrated Business Operations
Interaction Tracking
Intraday Management
Inventory Management
Investigation Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Iteration Management
Job Board
Job Costing
Job Scheduling
KPI Monitoring
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Labor Forecasting
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Engagement
Lead Generation
Lead Management
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Lead Verification/Validation
Learning Management
Learning Paths/Tracks
Leave Tracking
Life & Health
List Management
Listing Management
Live Chat
Live Driver Tracking
Location Tracking
Loyalty Cards
Loyalty Program
Macros/Templated Responses
Maintenance Scheduling
Marketing Automation
Marketing Calendar
Marketing Management
Mass Texting
Media Library
Media Planning
Medical History Records
Meeting Management
Member Communities
Member Database
Member Directory
Member Portal
Membership Management
Metadata Management
Microlearning
Milestone Tracking
Mobile Access
Mobile Interface
Modeling & Simulation
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Channel Marketing
Multi-Channel Social Integration
Multi-Currency
Multi-Language
Multi-Location
Multiple Scoring Models
Multiple Scripts
NPS of Customers
Newsletter Management
No-Card Loyalty System
Notes Management
OSHA Compliance
On Call Scheduling
Onboarding
Online Booking
Online Calendar
Online Forms
Online Giving
Online Payments
Opportunity Management
Order Management
Outbound Call Center
PBX
Partner Portal
Patient Communications
Patient Scheduling
Payment Processing
Payroll Management
Performance Management
Performance Metrics
Permit Issuance
Personalization
Phone Key Input
Pipeline Management
Pledge Management
Point of Sale (POS)
Policy Management
Polls/Voting
Portfolio Management
Pre-recorded Messages
Predictive Analytics
Predictive Dialer
Presentation Tools
Price and Cost Calculations
Price/Margin Management
Pricing Management
Prioritization
Private Network
Problem Management
Process/Workflow Automation
Procurement Management
Product Configurator
Productivity Analysis
Profitability Analysis
Progress Tracking
Progressive Dialer
Project Management
Project Planning
Project Tracking
Property & Casualty
Proposal Generation
Proposal Management
Prospecting Tools
Publishing/Sharing
Purchase Order Management
Purchasing & Receiving
Quality Assurance
Quality Management
Queue Management
Quotes/Estimates
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recommendations
Recording
Recruitment Management
Recurring Appointments
Recurring Issues
Recurring/Subscription Billing
Referral Tracking
Registration Management
Relationship Tracking
Release Management
Release Planning
Reminders
Remote Access/Control
Renewal Management
Reporting & Statistics
Reporting/Analytics
Requirements Management
Rescheduling
Resource Management
Revenue Management
Rewards Points
Rich Text Editor
Ring Groups
Roadmapping
Role-Based Permissions
Routing
SEO Management
SIP Trunking
SMS Messaging
SSL Security
Safety Incident Management
Sales Activity Management
Sales Approval
Sales Forecasting
Sales Pipeline Management
Sales Planning
Sales Reports
Scheduled Messaging
Scheduled Recording
Scheduling
Scorecards
Search/Filter
Secure Data Storage
Segmentation
Self Service Data Preparation
Self Service Portal
Sentiment Analysis
Service Catalog
Service History
Service Level Agreement (SLA) Management
Service Request Management
Shared Contacts
Shortcodes
Small Group Management
Social Media Integration
Social Media Monitoring
Social Promotion
Source Tracking
Spend Management
Sponsorship Management
Sprint Planning
Staff Calendar
Staff Management
Statistical Analysis
Status Tracking
Student Management
Subcontractor Management
Supply Chain Management
Support Ticket Management
Supports Scrum
Survey/Poll Management
Surveys & Feedback
Takeoff
Task Automation
Task Management
Task Scheduling
Taxation & Assessment
Team Assignments
Technician Management
Template Management
Territory Management
Text to Speech
Text-to-Win
Third-Party Integration
Third-Party Integrations
Ticket Management
Ticketing
Time & Expense Tracking
Time Tracking
Timesheet Management
To-Do List
Training Management
Transaction History
Trend Analysis
Unified Directory
Usage Tracking/Analytics
User Management
Vendor Management
Version Control
Video Conferencing
Virtual Call Center
Visual Analytics
VoIP
Voice Customization
Voice Mail
Voice Recognition
Volunteer Management
WYSIWYG Editor
Website Management
Wiki
Work Order Management
Workflow Management
Workforce Management
Yield Management
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