Viber vs Freshdesk

Discover how Viber and Freshdesk compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.3 (4,220)
4.4 (7,180)

Value for Money

4.7
4.1

Ease of Use

3.3
3.1

ROI

16%
11%

Productivity

4%
4%

Support

2.5
4.1

Categories

2
18

Industries

46
54

Features

22
130

Small Businesses

34%
36%

Medium Businesses

61%
58%

Enterprise Businesses

5%
6%

Industries Comparison

Accommodation

N/A
#45

Administrative

N/A
#40

Advertising

#286
#33

Aerospace

N/A
#31

Arts

N/A
#42

Automotive

#443
#50

Beverage

#306
N/A

Biotechnology

N/A
#36

Broadcasting

#313
#34

Chemical

#362
#43

Categories Comparison

Call Center

N/A
#4

Call Recording

N/A
#2

Complaint Management

N/A
#3

Customer Communications Management

#10
#2

Customer Engagement

#11
#4

Customer Experience

N/A
#7

Customer Satisfaction

N/A
#5

Customer Service

N/A
#4

Customer Support

N/A
#1

Help Desk

N/A
#2

Features Comparison

API

N/A
#31

Access Controls/Permissions

N/A
#36

Activity Dashboard

#310
#44

Activity Tracking

N/A
#19

Alerts/Escalation

N/A
#12

Alerts/Notifications

#329
#43

Asset Tracking

N/A
#7

Assignment Management

N/A
#12

Automated Responses

N/A
#8

Automated Routing

N/A
#8

Winners

Freshdesk logo

Freshdesk

1

Overall Winner

3
Freshdesk logo

Freshdesk

1

Reviews Winner

3

Viber

1

Value for Money Winner

3

Viber

1

Ease of Use Winner

3

Viber

1

ROI Winner

3

Viber

1

Productivity Winner

3
Freshdesk logo

Freshdesk

1

Support Winner

3
Freshdesk logo

Freshdesk

1

Categories Winner

3
Freshdesk logo

Freshdesk

1

Industries Winner

3
Freshdesk logo

Freshdesk

1

Features Winner

3
Freshdesk logo

Freshdesk

1

Small Businesses Winner

3

Viber

1

Medium Businesses Winner

3
Freshdesk logo

Freshdesk

1

Enterprise Businesses Winner

3

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