Viber vs Zendesk

Discover how Viber and Zendesk compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.3 (4,220)
4.2 (10,594)

Value for Money

4.7
3.5

Ease of Use

3.3
3.1

ROI

16%
17%

Productivity

4%
4%

Support

2.5
4.6

Categories

2
28

Industries

46
46

Features

22
192

Small Businesses

34%
10%

Medium Businesses

61%
75%

Enterprise Businesses

5%
15%

Industries Comparison

Advertising

#286
N/A

Agriculture

N/A
#52

Automotive

#443
#54

Beverage

#306
#41

Biotechnology

N/A
#38

Broadcasting

#313
#36

Chemical

#362
#46

Clothing

#346
#41

Construction

#355
#43

Defense

N/A
#38

Categories Comparison

CRM

N/A
#6

Call Center

N/A
#5

Call Recording

N/A
#3

Community

N/A
#3

Complaint Management

N/A
#4

Contact Center

N/A
#4

Customer Communications Management

#10
#3

Customer Engagement

#11
#5

Customer Experience

N/A
#8

Customer Satisfaction

N/A
#6

Features Comparison

AI/Machine Learning

N/A
#18

API

N/A
#35

Access Controls/Permissions

N/A
#40

Account Alerts

N/A
#4

Account Management

N/A
#2

Activity Dashboard

#310
#48

Activity Tracking

N/A
#21

Agent Interface

N/A
#4

Alerts/Escalation

N/A
#14

Alerts/Notifications

#329
#47

Winners

Zendesk logo

Zendesk

1

Overall Winner

3
Zendesk logo

Zendesk

1

Reviews Winner

3

Viber

1

Value for Money Winner

3

Viber

1

Ease of Use Winner

3
Zendesk logo

Zendesk

1

ROI Winner

3

Viber

1

Productivity Winner

3
Zendesk logo

Zendesk

1

Support Winner

3
Zendesk logo

Zendesk

1

Categories Winner

3

Viber

1

Industries Winner

3
Zendesk logo

Zendesk

1

Features Winner

3

Viber

1

Small Businesses Winner

3
Zendesk logo

Zendesk

1

Medium Businesses Winner

3
Zendesk logo

Zendesk

1

Enterprise Businesses Winner

3

Hi there, what do you need?

We need a reliable project management software for 50 for less than 10$ per user...

Audit platform with integrated learning and inventory management...

I need a dental clinic software to handle, bookings and payments...

Recommend me an easy and fast to implement chatbot for our support...

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