LiveAgent vs Zoho Desk
Sammenligning av funksjoner

Oppdag hvordan LiveAgent og Zoho Desk sammenlignes med hverandre etter funksjonene deres

Total

193

155

AI/Machine Learning

API

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Assignment Management

Audience Targeting

Audio/Video Conferencing

Auto-Dialer

Automated Responses

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

CES Survey Structure

CMDB

CRM

CSAT Survey Structure

Calendar Management

Calendar/Reminder System

Call Center Management

Call Disposition

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transcription

Call Transfer

Callback Scheduling

Caller ID

Caller Profiles

Campaign Management

Canned Responses

Case Management

Catalog Management

Change Management

Chat/Messaging

Chatbot

Client Portal

Code-free Development

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Computer Telephony Integration

Conferencing

Contact Management

Content Management

Conversation Intelligence

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Data Management

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Portal

Customer Segmentation

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Templates

Dashboard

Data Import/Export

Data Recovery

Data Security

Data Visualization

Diagnostic Tools

Discussions/Forums

Document Management

Drag & Drop Editor

Email Management

Email Tracking

Employee Coaching Tools

Engagement Tracking

Event Triggered Actions

Fax Management

Feedback Management

File Sharing

File Transfer

For Developers

For Sales/Marketing

Forms Management

Full Text Search

Gamification

Geotargeting

Help Desk Management

IT Asset Management

IVR

Inbound Call Center

Inbox Management

Incident Management

Insurance Management

Intent Recognition

Interaction Tracking

Interactive Content

Inventory Management

Issue Auditing

Issue Scheduling

Issue Tracking

KPI Monitoring

Key Performance Indicators

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Management

Lead Nurturing

Lead Qualification

Live Chat

Macros/Templated Responses

Marketing Automation

Mobile Access

Mobile Interface

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Multiple Scoring Models

Multiple Scripts

NPS Survey Structure

NPS of Customers

Natural Language Processing

Negative Feedback Management

Offline Form

On-Demand Communications

Onboarding

Outbound Call Center

PBX

Performance Metrics

Personalization

Phone Key Input

Pre-Configured Bot

Pre-recorded Messages

Predictive Dialer

Prioritization

Proactive Chat

Problem Management

Process/Workflow Automation

Procurement Management

Progressive Dialer

Quality Assurance

Quality Management

Query Suggestions

Queue Management

Quotes/Estimates

Real-Time Chat

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Real-time Consumer-facing Chat

Recording

Recurring Issues

Remote Access/Control

Remote Monitoring & Management

Reporting & Statistics

Reporting/Analytics

Retention Tracking

Revenue Management

Rich Text Editor

Ring Groups

Role-Based Permissions

SEO Management

SSL Security

Sales Activity Management

Scheduled Recording

Screen Sharing

Search/Filter

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

Session Recording

Session Transfer

Shared Inboxes

Signature Management

Social Media Integration

Social Media Monitoring

Spam Blocker

Speech Recognition

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

Task Automation

Task Management

Template Management

Text Analysis

Text Editing

Text to Speech

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Unified Directory

Usage Tracking/Analytics

User Management

Video Conferencing

Video Support

Virtual Assistant

Virtual Call Center

Virtual Extensions

Visual Analytics

VoIP

Voice Customization

Voice Mail

Whitelisting/Blacklisting

Workflow Management

Workforce Management

Zurück zum Vergleich

LiveAgent vs Zoho DeskSammenligning av funksjoner

LiveAgent

Zoho Desk

Total

AI/Machine Learning

API

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Assignment Management

Audience Targeting

Audio/Video Conferencing

Auto-Dialer

Automated Responses

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

CES Survey Structure

CMDB

CRM

CSAT Survey Structure

Calendar Management

Calendar/Reminder System

Call Center Management

Call Disposition

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transcription

Call Transfer

Callback Scheduling

Caller ID

Caller Profiles

Campaign Management

Canned Responses

Case Management

Catalog Management

Change Management

Chat/Messaging

Chatbot

Client Portal

Code-free Development

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Computer Telephony Integration

Conferencing

Contact Management

Content Management

Conversation Intelligence

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Data Management

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Portal

Customer Segmentation

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Templates

Dashboard

Data Import/Export

LiveAgent vs Zoho Desk
Sammenligning av funksjoner