Transforma la gestión de servicios de TI con SolarWinds Service Desk. Automatiza las solicitudes de tickets, prioriza los pedidos y ofrece experiencias de cliente suaves a través de la gestión incidente impulsada por inteligencia artificial.
Hemos reunido todos los datos para que usted no tenga que hacerlo, lo que simplifica la toma de decisiones y le permite ahorrar tiempo y dinero.
Encuentre una característica específica que la plataforma debería tener para adaptarse perfectamente a su organización.
Descubre qué plan de precios es el más adecuado para ti.
Up to 3 agents and limited features.
For small teams, up to 10 agents, unlimited tickets, and full feature set.
For medium-sized businesses, up to 50 agents, priority support, and all features.
For large enterprises, unlimited agents, advanced reporting, and all features.
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SolarWinds Service Desk is a cloud-based IT service management (ITSM) solution that helps organizations streamline incident, problem, and change management processes.
SolarWinds Service Desk improves incident resolution times by automating ticket assignment, providing a knowledge base for quick answers, and offering real-time communication tools to keep stakeholders informed.
Yes, SolarWinds Service Desk integrates with a wide range of ITSM tools, including CMDBs, monitoring platforms, and ticketing systems, to provide a unified view of IT service management processes.
SolarWinds Service Desk offers a range of reporting capabilities, including dashboard views, ad-hoc reporting, and scheduled reports, to help organizations track key performance indicators (KPIs) and make data-driven decisions.
Yes, SolarWinds Service Desk is designed to scale with growing IT service management needs, supporting thousands of users and providing a robust infrastructure to handle high volumes of tickets and requests.
SolarWinds Service Desk ensures data security and compliance through enterprise-grade encryption, secure authentication protocols, and adherence to industry standards such as GDPR and HIPAA.
Yes, SolarWinds offers a free 30-day trial of Service Desk to allow organizations to test the solution in their production environment and evaluate its suitability for their IT service management needs.
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