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Solarwinds Service Desk

Transforma la gestión de servicios de TI con SolarWinds Service Desk. Automatiza las solicitudes de tickets, prioriza los pedidos y ofrece experiencias de cliente suaves a través de la gestión incidente impulsada por inteligencia artificial.

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Reseñas y calificaciones de Solarwinds Service Desk

Hemos reunido todos los datos para que usted no tenga que hacerlo, lo que simplifica la toma de decisiones y le permite ahorrar tiempo y dinero.

4.4 (2,974)

ROI

9%

Productividad

56%

Relación calidad-precio

4.6

Facilidad de uso

4.1

Soporte

4.9

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Planes de precios de Solarwinds Service Desk

Descubre qué plan de precios es el más adecuado para ti.

Free

Up to 3 agents and limited features.

Starter

For small teams, up to 10 agents, unlimited tickets, and full feature set.

$25

Standard

For medium-sized businesses, up to 50 agents, priority support, and all features.

$50

Professional

For large enterprises, unlimited agents, advanced reporting, and all features.

$100

Lo que dicen las reseñas verificadas de los clientes potenciales sobre
Solarwinds Service Desk

Conocimientos de primera mano de expertos en el campo sobre Solarwinds Service Desk.

S. Davis

"I've been impressed with SolarWinds Service Desk's intuitive interface and seamless integration capabilities. The automated ticketing and reporting features have streamlined our IT operations, reducing resolution times by up to 30% and improving overall team efficiency."

H. Garcia

Solarwinds Service Desk has streamlined our IT support operations with its intuitive interface and robust feature set. Easy incident tracking, automated workflows, and customizable dashboards have increased efficiency, reduced ticket volume, and improved overall customer satisfaction. High...

N. Evans

I've been impressed with SolarWinds Service Desk's efficiency and ease of use. The customizable workflows allowed me to tailor the system to our specific IT needs, streamlining incident management and problem resolution processes. User-friendly interface made onboarding new staff members s...

M. Scott

I've had a seamless experience with SolarWinds Service Desk - its intuitive interface and robust feature set have streamlined our IT support processes, allowing us to resolve tickets efficiently and providing valuable insights into service delivery and performance.

D. Allen

I've been using SolarWinds Service Desk for several months now and it's genuinely transformed our IT support experience. The user interface is intuitive, making it easy for both tech-savvy staff and non-technical users to navigate and log incidents. Automation of routine tasks has signific...

T. White

I've had the misfortune of using SolarWinds Service Desk for several months and I must say it's been a frustrating experience. The software promised to streamline our IT service management but it's failed to deliver on nearly every count. The interface is cluttered and outdated, making it ...

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Preguntas frecuentes sobre Solarwinds Service Desk

Encuentre respuestas a las consultas más relevantes para poder tomar decisiones de inmediato.

What is SolarWinds Service Desk?

SolarWinds Service Desk is a cloud-based IT service management (ITSM) solution that helps organizations streamline incident, problem, and change management processes.


How does SolarWinds Service Desk improve incident resolution times?

SolarWinds Service Desk improves incident resolution times by automating ticket assignment, providing a knowledge base for quick answers, and offering real-time communication tools to keep stakeholders informed.


Can I integrate SolarWinds Service Desk with other ITSM tools?

Yes, SolarWinds Service Desk integrates with a wide range of ITSM tools, including CMDBs, monitoring platforms, and ticketing systems, to provide a unified view of IT service management processes.


What kind of reporting capabilities does SolarWinds Service Desk offer?

SolarWinds Service Desk offers a range of reporting capabilities, including dashboard views, ad-hoc reporting, and scheduled reports, to help organizations track key performance indicators (KPIs) and make data-driven decisions.


Is SolarWinds Service Desk scalable for large enterprises?

Yes, SolarWinds Service Desk is designed to scale with growing IT service management needs, supporting thousands of users and providing a robust infrastructure to handle high volumes of tickets and requests.


How does SolarWinds Service Desk ensure data security and compliance?

SolarWinds Service Desk ensures data security and compliance through enterprise-grade encryption, secure authentication protocols, and adherence to industry standards such as GDPR and HIPAA.


Can I get a free trial of SolarWinds Service Desk before committing to a purchase?

Yes, SolarWinds offers a free 30-day trial of Service Desk to allow organizations to test the solution in their production environment and evaluate its suitability for their IT service management needs.



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