Zendeskのすべてのチケットシステムを利用して、カスタマー サポートをstreamlineさせることができます。これにより、オムニチャネル エンゲージメントとAIによって提供されたインサイトがユーザーのエクスペリエンスを向上させます。
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Support for unlimited end-users and tickets
All Essential features, plus ticket fields, views, and tags. Plus, assignee and role-based access controls.
All Professional features, plus advanced reporting, custom roles, and more.
Support for unlimited end-users and tickets, plus ticket fields, views, and tags. Plus, assignee and role-based access controls.
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Zendesk is a cloud-based customer service and support platform that helps businesses provide great experiences for their customers.
Zendesk allows businesses to manage all their customer interactions in one place, including tickets, chats, phone calls, and social media messages.
The benefits of using Zendesk include improved customer satisfaction, reduced support costs, and increased agent productivity.
Yes, Zendesk offers a range of customization options, including branding, workflows, and integrations with other apps and services.
Yes, Zendesk is designed to scale with growing businesses and can handle thousands of tickets and conversations every day.
Zendesk offers multi-language support, so you can communicate with customers in their own language. It also supports multiple currencies and time zones.
Yes, Zendesk has a range of integrations available with popular CRMs like Salesforce and other helpdesk tools.
Zendesk takes customer data and security very seriously. It uses enterprise-grade security measures to protect your data, including encryption, two-factor authentication, and regular security audits.
Yes, Zendesk is suitable for both customer support and sales teams, as it allows you to manage multiple channels and workflows from a single platform.
Zendesk provides advanced reporting and analytics capabilities that allow you to track key metrics like ticket volume, response times, and customer satisfaction.
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