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Zendesk

Améliorez la prise en charge client avec le système de tickets tous-en-un seul de Zendesk, offrant un engagement multicanal et des informations alimentées par l'intelligence artificielle pour améliorer l'expérience utilisateur.

Почати

Відгуки та оцінки Zendesk

Minden adatot összegyűjtöttünk, hogy ne kelljen, egyszerű döntéseket hozva, és időt és pénzt takaríthat meg.

4.2 (10,594)

ROI

17%

Продуктивність

4%

Співвідношення ціна-якість

3.5

Простота використання

3.1

Підтримка

4.6

Використання за розміром підприємства

10%
75%
15%

Döntéshozatalhoz kritikus funkciók keresése

Keressen meg egy adott funkciót, amelynek a platformnak kiválóan illeszkednie kell az Ön szervezetéhez.

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Чи може цей продукт допомогти нам із Nạp Dữ Liệu/Xuất Dữ Liệu?

Zendesk тарифні плани

Дізнайтеся, який тарифний план вам найкраще підходить.

Essential

Support for unlimited end-users and tickets

$5

Professional

All Essential features, plus ticket fields, views, and tags. Plus, assignee and role-based access controls.

$20

Elite

All Professional features, plus advanced reporting, custom roles, and more.

$50

Growth

Support for unlimited end-users and tickets, plus ticket fields, views, and tags. Plus, assignee and role-based access controls.

$89

Zendesk Відгуки про продукт

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Zendesk

Інформація експертів про Zendesk з перших вуст.

K. Martin

I've been using Zendesk to manage my customer support and it's been a game-changer. The user-friendly interface and seamless integration with our website have significantly improved our response times and overall customer satisfaction.

J. Moore

I've had the pleasure of utilizing Zendesk in our customer support operations and it's been a game-changer. The intuitive interface streamlined our ticket management process, allowing us to efficiently address queries and concerns. Features like automation and reporting enabled data-driven...

M. White

"I've had an outstanding experience with Zendesk. Its intuitive interface and robust features have streamlined our customer support process, enabling us to deliver exceptional service and boost satisfaction levels significantly."

N. Campbell

I've had the pleasure of utilizing Zendesk for our company's customer support needs and I must say it has been a game-changer. The interface is intuitive and user-friendly, allowing even our less tech-savvy staff to navigate with ease. The ticketing system is seamless, ensuring that all cu...

M. Harrison

I've been using Zendesk to manage my customer support team for several months now and I'm thoroughly impressed. The intuitive interface makes it a breeze to navigate and assign tickets to the right agents. The customizable dashboards provide valuable insights into ticket volume, resolution...

R. Scott

I've had an exceptional experience with Zendesk - its intuitive interface and robust feature set have streamlined our customer support operations, allowing us to resolve issues efficiently and deliver top-notch service to our clients. Highly recommended for businesses of all sizes.

K. Scott

I've been using Zendesk for our customer support team and I'm thoroughly impressed. The user interface is clean and intuitive, making it a breeze to navigate even for staff with limited technical expertise. Customization options are vast, allowing us to tailor the platform to our unique ne...

Альтернативи Zendesk, які ви можете розглянути та порівняти

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Часті запитання про Zendesk

Keressen választ a legrelevánsabb kérdésekre, hogy azonnal döntéseket tudjon hozni.

What is Zendesk?

Zendesk is a cloud-based customer service and support platform that helps businesses provide great experiences for their customers.


How does Zendesk work?

Zendesk allows businesses to manage all their customer interactions in one place, including tickets, chats, phone calls, and social media messages.


What are the benefits of using Zendesk?

The benefits of using Zendesk include improved customer satisfaction, reduced support costs, and increased agent productivity.


Can I customize Zendesk to fit my business needs?

Yes, Zendesk offers a range of customization options, including branding, workflows, and integrations with other apps and services.


Is Zendesk scalable for large businesses?

Yes, Zendesk is designed to scale with growing businesses and can handle thousands of tickets and conversations every day.


How does Zendesk support international customers?

Zendesk offers multi-language support, so you can communicate with customers in their own language. It also supports multiple currencies and time zones.


Can I integrate Zendesk with my existing CRM or helpdesk software?

Yes, Zendesk has a range of integrations available with popular CRMs like Salesforce and other helpdesk tools.


How does Zendesk handle customer data and security?

Zendesk takes customer data and security very seriously. It uses enterprise-grade security measures to protect your data, including encryption, two-factor authentication, and regular security audits.


Can I use Zendesk for both customer support and sales teams?

Yes, Zendesk is suitable for both customer support and sales teams, as it allows you to manage multiple channels and workflows from a single platform.


What kind of reporting and analytics does Zendesk offer?

Zendesk provides advanced reporting and analytics capabilities that allow you to track key metrics like ticket volume, response times, and customer satisfaction.



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