Freshcaller

Freshcaller is a cloud-based call center software that helps businesses manage their customer interactions and improve their customer service experience.

Freshcaller works by routing incoming calls to the most available agent, based on their availability and skills. It also provides features like IVR, call recording, and analytics to help businesses optimize their customer service operations.

Yes, Freshcaller is highly scalable and can handle large volumes of calls without any downtime or lag. It's ideal for businesses that experience high call volumes during peak hours or seasons.

Yes, Freshcaller integrates with a wide range of third-party tools like CRM systems, helpdesk software, and marketing automation platforms to provide a seamless customer experience.

Yes, Freshcaller offers customization options to tailor the software to your business requirements. You can create custom workflows, add or remove features, and even brand the interface with your company's logo and colors.

Freshcaller takes data security very seriously and uses industry-standard encryption protocols (TLS 1.2) to protect customer data and interactions. It also complies with major regulatory frameworks like GDPR, HIPAA, and PCI-DSS.

Freshcaller offers 24/7 technical support through multiple channels (email, phone, live chat) to help customers troubleshoot issues or get answers to their questions. They also provide comprehensive documentation and knowledge base resources.