Freshdesk Software Features - 130

Check the full list of Freshdesk software features and find out if it fits your needs.

API

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Asset Tracking

Assignment Management

Automated Responses

Automated Routing

Autoresponders

Availability Management

Batch Communications

Blended Call Center

CES Survey Structure

CRM

CSAT Survey Structure

Call Center Management

Call Monitoring

Call Routing

Call Scripting

Call Transcription

Call Transfer

Caller ID

Canned Responses

Capacity Management

Change Management

Chat/Messaging

Chatbot

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Computer Telephony Integration

Configuration Management

Contact Management

Content Management

Contract/License Management

Conversation Intelligence

Corrective and Preventive Actions (CAPA)

Customer Database

Customer Experience Management

Customer History

Customer Portal

Customer Segmentation

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Diagnostic Tools

Discussions/Forums

Document Management

Email Management

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

Forms Management

Full Text Search

Gamification

Geotargeting

Help Desk Management

IVR

Inbound Call Center

Incident Management

Interaction Tracking

Interactive Content

Inventory Management

Issue Auditing

Issue Scheduling

Knowledge Base Management

Knowledge Management

Live Chat

Macros/Templated Responses

Mobile Access

Mobile Interface

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

NPS Survey Structure

Offline Form

On-Demand Communications

Performance Metrics

Predictive Dialer

Prioritization

Problem Management

Process/Workflow Automation

Procurement Management

Queue Management

Real-Time Chat

Real-Time Notifications

Real-Time Updates

Real-time Consumer-facing Chat

Recording

Recurring Issues

Release Management

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

SEO Management

Screen Sharing

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Task Automation

Task Management

Template Management

Text Analysis

Text Editing

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Trend Analysis

Troubleshooting

User Management

Video Support

Visual Analytics

Voice Mail

WYSIWYG Editor

Workflow Management

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