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Braintree

Braintree is a payment gateway and risk management system that enables businesses to accept credit card payments online, in-app, or at retail locations with ease and security.

Reviews and Ratings of Braintree

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G2 Rating

3.4 (88 Reviews)

SaasGuro Rating

Overall 1.7 (363 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.0 (4 Reviews)

What verified reviews from expects say about
Braintree

Insights from field experts about Braintree from first hand

R. Harris

Braintree's complexity overwhelmed our team's efforts to integrate payments into our platform. Inconsistent error messages and tedious troubleshooting made a simple process frustratingly time-consuming, ultimately affecting customer satisfaction and our bottom line.

S. Lewis

I was underwhelmed by Braintree's complexity and steep learning curve. Fees were higher than expected and customer support was unhelpful in resolving issues with recurring payments for my e-commerce platform. Disappointing experience overall.

C. Chapman

I'm thoroughly impressed with Braintree's seamless payment processing and effortless integration - it streamlined my online transactions, reduced cart abandonment, and increased customer satisfaction. A game-changer for businesses seeking a reliable and scalable payment solution!

A. Kelly

I was thoroughly disappointed with Braintree's payment processing capabilities. The user interface was clunky and outdated, making it a chore to navigate even for simple transactions. Their fees were higher than expected, eating into our profit margins. Support was unresponsive and slow to...

P. Brown

I've had a seamless experience with Braintree's payment processing solution. The integration was smooth and easy to set up, and their customer support team is responsive and knowledgeable. The dashboard is user-friendly and provides valuable insights into transaction activity. I've been ab...

C. Campbell

I was thoroughly disappointed with my experience using Braintree. The setup process was clunky and took longer than expected to complete, which led to some initial payment processing delays. Once up and running, I encountered frequent glitches with their API, resulting in intermittent fail...

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Frequently asked questions about Braintree

Find answers to the most relevant queries to be able to make decisions right away.

What is Braintree?

Braintree is a popular payment gateway and risk management system that enables businesses to accept credit card payments online or in-person.


How does Braintree handle security?

Braintree uses industry-standard encryption and complies with PCI-DSS Level 1 requirements, ensuring the highest level of security for merchants and their customers.


Can I use Braintree on my website?

Yes, Braintree provides a range of APIs and SDKs that allow developers to integrate its payment processing capabilities into web applications, mobile apps, or other platforms.


What fees does Braintree charge?

Braintree charges various fees depending on the service plan chosen by merchants. These include transaction fees, setup fees, and monthly minimum fees.


How do I manage refunds with Braintree?

Refunds can be issued through the Braintree Control Panel or API. Merchants must provide a valid reason for the refund to ensure compliance with PCI-DSS regulations.


Can I use Braintree in-person or only online?

Braintree offers an In-Person (IPP) feature that enables merchants to process credit card payments using a physical point-of-sale system or mobile device, making it suitable for both online and offline sales.


How do I get support from Braintree?

Braintree provides 24/7 customer support through its website, phone numbers, and live chat functionality. Merchants can also access extensive documentation and knowledge bases to help resolve technical issues.



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