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Brand24

Brand24 is an all-in-one brand monitoring tool that tracks your online presence across social media, news outlets, blogs, and forums, providing actionable insights to improve reputation management, crisis communication, and marketing strategies.

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Reviews and Ratings of Brand24

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G2 Rating

4.6 (294 Reviews)

SaasGuro Rating

Overall 4.6 (490 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.7 (194 Reviews)

Brand24 Product Reviews

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Brand24

Insights from field experts about Brand24 from first hand

J. Jackson

I'm impressed with Brand24's intuitive interface and robust features, which have streamlined my social media monitoring and provided actionable insights to enhance our brand reputation and customer engagement effectively.

S. Jackson

"I've been using Brand24 for months and it's revolutionized our social media monitoring. The easy-to-use interface and real-time alerts have saved us time and provided invaluable insights into customer sentiment and brand reputation."

T. Evans

I'm extremely disappointed with Brand24's supposed "all-in-one" solution. The data is outdated, alerts are irrelevant and often trigger for non-existent issues, wasting my team's time and resources. Not worth the investment.

D. Davis

I'm thoroughly impressed with Brand24's comprehensive monitoring capabilities. The user-friendly interface and customizable dashboards have significantly streamlined my online reputation management tasks, allowing for swift identification and resolution of potential issues.

G. Wright

I'm extremely disappointed with Brand24's inability to provide accurate and timely social media monitoring. The software consistently fails to pick up on relevant conversations, missing key mentions of my brand. Their clumsy interface makes it a chore to customize alerts or view detailed r...

J. Anderson

I've been using Brand24 for months and it's been a game-changer in tracking my brand's online presence. The intuitive dashboard and real-time alerts allow me to quickly respond to customer concerns and opportunities. The team's input on keyword research and sentiment analysis has also help...

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Frequently asked questions about Brand24

Find answers to the most relevant queries to be able to make decisions right away.

What is Brand24?

Brand24 is a social media monitoring and analytics tool that helps businesses track their online presence, brand mentions, and customer conversations across various social media platforms.

How does Brand24 work?

Brand24 uses advanced algorithms to scan the web for any mentions of your brand name, keywords, or competitors. It then analyzes this data to provide insights into your online reputation, brand sentiment, and engagement levels.

What kind of reports can I generate with Brand24?

Brand24 offers a range of customizable report templates that allow you to track your brand's performance over time. Reports include metrics such as mentions, reach, engagement, and more.

Is Brand24 easy to use?

Yes, Brand24 has an intuitive interface that makes it simple for users of all skill levels to set up and manage their social media monitoring campaigns.

Can I integrate Brand24 with other tools I'm using?

Yes, Brand24 offers integrations with popular tools such as Google Analytics, HubSpot, and Sprout Social. This allows you to streamline your workflow and get a more complete picture of your online presence.

What kind of data does Brand24 track?

Brand24 tracks mentions of your brand name, keywords, or competitors across social media platforms such as Facebook, Twitter, Instagram, and LinkedIn. It also monitors news articles, blogs, and other online content.

How do I set up a new monitoring campaign in Brand24?

To set up a new monitoring campaign in Brand24, simply log in to your account, click on the 'Create Campaign' button, and enter the desired keywords or brand name. You can then customize your alerts and reporting settings as needed.

Can I use Brand24 for crisis management?

Yes, Brand24's real-time monitoring capabilities make it an ideal tool for crisis management. With Brand24, you can quickly identify potential issues and respond to them before they escalate into full-blown crises.

What kind of support does Brand24 offer?

Brand24 offers 24/7 customer support via email, chat, and phone. They also have an extensive knowledge base and tutorial library to help you get the most out of their software.

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