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Freshcaller

Freshcaller is a cloud-based contact center platform offering omnichannel communication, advanced analytics, and customizable workflows to streamline customer interactions, improve agent productivity, and enhance overall call center experience.

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Reviews and Ratings of Freshcaller

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G2 Rating

4.1 (139 Reviews)

SaasGuro Rating

Overall 3.1 (238 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.0 (4 Reviews)

What verified reviews from expects say about
Freshcaller

Insights from field experts about Freshcaller from first hand

J. Phillips

I'm thoroughly impressed with Freshcaller's seamless integration and intuitive interface - it streamlined our customer service operations, significantly reducing call waiting times and enhancing overall customer experience.

G. Hall

Disappointing experience with Freshcaller. The interface is clunky and outdated. Integration issues with our CRM system caused significant delays. Customer support was unresponsive to our concerns, making it difficult to resolve even basic problems effectively.

P. Thompson

I've been impressed with Freshcaller's user-friendly interface and seamless integration capabilities. The omnichannel support feature has significantly streamlined our customer service operations, ensuring timely resolutions and enhanced overall customer experience.

T. Edwards

I've experienced exceptional call center management with Freshcaller - its seamless integrations, intuitive dashboard, and robust features have streamlined our operations, significantly improving customer engagement and overall business efficiency.

S. Mitchell

I've had an exceptional experience with Freshcaller's call center software. Its intuitive interface and robust features have streamlined our customer support operations. The omnichannel capabilities have improved our response times and overall customer satisfaction. Freshcaller's scalabili...

Freshcaller is best fit for these top industries

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Manufacturing

Manufacturing industry software for production planning, quality control, and supply chain management. Advanced solutions to monitor processes, ensure product standards, and track materials. Trusted by manufacturers to support reliable and high-quality production.

Hospitality

Hospitality industry software for hotel management, guest services, and booking operations. Top solutions to handle reservations, manage staff, and improve guest experiences. Trusted by hotels and resorts to support efficient and welcoming hospitality services.

Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

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Frequently asked questions about Freshcaller

Find answers to the most relevant queries to be able to make decisions right away.

What is Freshcaller?

Freshcaller is a cloud-based call center software that helps businesses manage their customer interactions and improve their customer service experience.

How does Freshcaller work?

Freshcaller works by routing incoming calls to the most available agent, based on their availability and skills. It also provides features like IVR, call recording, and analytics to help businesses optimize their customer service operations.

Is Freshcaller scalable?

Yes, Freshcaller is highly scalable and can handle large volumes of calls without any downtime or lag. It's ideal for businesses that experience high call volumes during peak hours or seasons.

Does Freshcaller integrate with other tools?

Yes, Freshcaller integrates with a wide range of third-party tools like CRM systems, helpdesk software, and marketing automation platforms to provide a seamless customer experience.

Can I customize Freshcaller to fit my business needs?

Yes, Freshcaller offers customization options to tailor the software to your business requirements. You can create custom workflows, add or remove features, and even brand the interface with your company's logo and colors.

How secure is Freshcaller?

Freshcaller takes data security very seriously and uses industry-standard encryption protocols (TLS 1.2) to protect customer data and interactions. It also complies with major regulatory frameworks like GDPR, HIPAA, and PCI-DSS.

What kind of support does Freshcaller offer?

Freshcaller offers 24/7 technical support through multiple channels (email, phone, live chat) to help customers troubleshoot issues or get answers to their questions. They also provide comprehensive documentation and knowledge base resources.

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