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GoTo Resolve

GoTo Resolve is an AI-powered tool that helps resolve customer issues by automating ticket routing, predicting issue resolution times, and suggesting next steps for agents, improving efficiency and customer satisfaction.

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Reviews and Ratings of GoTo Resolve

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G2 Rating

4.4 (439 Reviews)

SaasGuro Rating

Overall 4.2 (740 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.4 (204 Reviews)

What verified reviews from expects say about
GoTo Resolve

Insights from field experts about GoTo Resolve from first hand

T. Foster

I'm thoroughly impressed with GoTo Resolve's intuitive interface and seamless ticket management features. The automated workflows saved me hours of manual labor and the analytics provided valuable insights into our customer support operations. A must-have for any business!

A. Chapman

I'm impressed with GoTo Resolve's seamless integration and intuitive interface, making it effortless to resolve technical issues remotely. The live session recording feature is also a game-changer for post-meeting analysis and training purposes. Highly recommended!

J. Scott

I wasted nearly an hour on GoTo Resolve trying to troubleshoot my computer issues. The user interface is clunky and confusing, with too many unnecessary features. The remote assistance aspect didn't work smoothly at all - I had to restart the process multiple times. Not worth the frustrati...

L. Hall

I'm extremely disappointed with GoTo Resolve. I thought it would be a reliable and efficient remote support tool for my team, but it's been nothing short of frustrating. The installation process was clunky and time-consuming, and even after successful setup, the software frequently crashes...

J. Taylor

I've had the pleasure of using GoTo Resolve to manage customer service requests and I'm thoroughly impressed. This software has streamlined our support process, allowing us to resolve issues quickly and efficiently. The intuitive interface makes it easy to assign tickets, track progress, a...

S. Wilson

I recently had the pleasure of using GoTo Resolve and I must say it exceeded my expectations. The user-friendly interface made it easy to navigate and resolve IT issues remotely. The live chat feature allowed me to communicate effectively with the support team, who were knowledgeable and r...

R. Scott

I've had an exceptional experience with GoTo Resolve. The intuitive interface made it easy to navigate and resolve technical issues with my team's remote access setup. The software's ability to remotely control devices was a game-changer for troubleshooting and resolving problems quickly a...

GoTo Resolve is best fit for these top industries

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Manufacturing

Manufacturing industry software for production planning, quality control, and supply chain management. Advanced solutions to monitor processes, ensure product standards, and track materials. Trusted by manufacturers to support reliable and high-quality production.

Hospitality

Hospitality industry software for hotel management, guest services, and booking operations. Top solutions to handle reservations, manage staff, and improve guest experiences. Trusted by hotels and resorts to support efficient and welcoming hospitality services.

Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

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Frequently asked questions about GoTo Resolve

Find answers to the most relevant queries to be able to make decisions right away.

What is GoTo Resolve?

GoTo Resolve is a customer service platform that helps businesses provide exceptional support experiences for their customers.

How does GoTo Resolve work?

GoTo Resolve connects customers with agents through a variety of channels, including chat, email, phone, and text. Agents can also access customer information and history from within the platform.

What are the benefits of using GoTo Resolve?

Using GoTo Resolve can help businesses improve first contact resolution (FCR), reduce average handle time (AHT), and increase customer satisfaction (CSAT).

Is GoTo Resolve scalable for large enterprises?

Yes, GoTo Resolve is designed to scale with your business. It can support thousands of users and can be customized to meet the unique needs of your organization.

Can I integrate GoTo Resolve with my existing CRM system?

Yes, GoTo Resolve integrates with a variety of CRM systems, including Salesforce, Microsoft Dynamics, and more. This allows agents to access customer information from within the platform.

What kind of reporting and analytics does GoTo Resolve provide?

GoTo Resolve provides a range of reporting and analytics tools that help businesses track key performance indicators (KPIs) such as FCR, AHT, CSAT, and more.

Is GoTo Resolve secure?

Yes, GoTo Resolve is a highly secure platform that meets the needs of even the most sensitive industries. It includes features like encryption, access controls, and audit logs to protect customer data.

Can I customize the user interface of GoTo Resolve?

Yes, GoTo Resolve allows administrators to customize the user interface to meet the unique needs of their organization. This can include branding, layout, and more.

What kind of customer support does GoTo Resolve offer?

GoTo Resolve offers a range of customer support options, including online chat, phone, and email. They also have a comprehensive knowledge base and community forum for customers to find answers on their own.

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