GoTo Resolve
Enhance your customer support with GoTo Resolve, streamlining workflows and boosting team collaboration for faster issue resolution.
Reviews and Ratings of GoTo Resolve
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Usage by Business Size
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Features - 9
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GoTo Resolve Pricing Plans
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Essentials
$30 per month or $360 per year for up to 5 agents
$30
Professional
$50 per month or $600 per year for up to 10 agents
$50
Business
$75 per month or $900 per year for unlimited agents
$75
Enterprise
Custom pricing for large enterprises
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What is GoTo Resolve?
GoTo Resolve is a customer service platform that helps businesses provide exceptional support experiences for their customers.
How does GoTo Resolve work?
GoTo Resolve connects customers with agents through a variety of channels, including chat, email, phone, and text. Agents can also access customer information and history from within the platform.
What are the benefits of using GoTo Resolve?
Using GoTo Resolve can help businesses improve first contact resolution (FCR), reduce average handle time (AHT), and increase customer satisfaction (CSAT).
Is GoTo Resolve scalable for large enterprises?
Yes, GoTo Resolve is designed to scale with your business. It can support thousands of users and can be customized to meet the unique needs of your organization.
Can I integrate GoTo Resolve with my existing CRM system?
Yes, GoTo Resolve integrates with a variety of CRM systems, including Salesforce, Microsoft Dynamics, and more. This allows agents to access customer information from within the platform.
What kind of reporting and analytics does GoTo Resolve provide?
GoTo Resolve provides a range of reporting and analytics tools that help businesses track key performance indicators (KPIs) such as FCR, AHT, CSAT, and more.
Is GoTo Resolve secure?
Yes, GoTo Resolve is a highly secure platform that meets the needs of even the most sensitive industries. It includes features like encryption, access controls, and audit logs to protect customer data.
Can I customize the user interface of GoTo Resolve?
Yes, GoTo Resolve allows administrators to customize the user interface to meet the unique needs of their organization. This can include branding, layout, and more.
What kind of customer support does GoTo Resolve offer?
GoTo Resolve offers a range of customer support options, including online chat, phone, and email. They also have a comprehensive knowledge base and community forum for customers to find answers on their own.
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