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ITGlue

ITGlue is a popular IT service management (ITSM) software that helps organizations centralize and manage their IT assets, documents, and relationships in one unified platform. It simplifies IT operations, improves efficiency, and enhances customer satisfaction.

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Reviews and Ratings of ITGlue

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G2 Rating

4.7 (578 Reviews)

SaasGuro Rating

Overall 4.5 (901 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.6 (274 Reviews)

What verified reviews from expects say about
ITGlue

Insights from field experts about ITGlue from first hand

L. Thomas

I've been using ITGlue for several months now and it's been a game-changer for our IT department. The centralized documentation and streamlined ticketing system have saved us so much time and improved our overall efficiency. Highly recommend to anyone in the industry!

H. Anderson

I've been using ITGlue for my help desk and it's been a total game changer! The ticketing system is super intuitive and customizable, love how I can easily manage assets and access historical records with just one click. Highly recommend to fellow IT pros!

S. Stewart

I've been using ITGlue for our company's IT asset management and I'm extremely disappointed. The user interface is outdated and clunky, making it a chore to navigate and find what you need. The integrations with other tools are limited and often buggy, causing more problems than they solve...

K. Harris

I've been using ITGlue for several months now and I'm thoroughly impressed with its functionality and user-friendly interface. As a small business owner, it's allowed me to streamline my IT management process, making it easier to track and maintain all of our devices, software, and other a...

H. Parker

I've been using ITGlue for about six months now and I'm thoroughly impressed with its capabilities. The software has streamlined our IT documentation process, making it easy to organize and manage information in one place. The customizable templates and integration features have saved us a...

ITGlue is best fit for these top industries

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Manufacturing

Manufacturing industry software for production planning, quality control, and supply chain management. Advanced solutions to monitor processes, ensure product standards, and track materials. Trusted by manufacturers to support reliable and high-quality production.

Hospitality

Hospitality industry software for hotel management, guest services, and booking operations. Top solutions to handle reservations, manage staff, and improve guest experiences. Trusted by hotels and resorts to support efficient and welcoming hospitality services.

Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

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Frequently asked questions about ITGlue

Find answers to the most relevant queries to be able to make decisions right away.

What is IT Glue?

IT Glue is a cloud-based IT documentation and management platform that helps organizations centralize, organize, and share knowledge across their teams.

How does IT Glue help with IT documentation?

IT Glue provides a centralized repository for documenting IT assets, policies, procedures, and knowledge. It also offers templates and workflows to streamline the documentation process.

What kind of content can I store in IT Glue?

You can store various types of content in IT Glue, including hardware and software inventory, network diagrams, passwords, policies, procedures, and knowledge base articles.

Is IT Glue accessible on mobile devices?

Yes, IT Glue has a mobile app for iOS and Android devices, allowing you to access your documentation and perform tasks on-the-go.

Can I integrate IT Glue with other tools?

Yes, IT Glue offers integrations with popular IT service management (ITSM), help desk, and cloud platforms, such as ServiceNow, Jira, and Microsoft Teams.

How does IT Glue ensure data security?

IT Glue adheres to industry-standard security protocols, including encryption, two-factor authentication, and regular backups. It also meets various compliance standards, such as GDPR and HIPAA.

Can I customize the IT Glue platform to fit my organization's needs?

Yes, IT Glue offers customization options, including branding, workflows, and reporting. You can also create custom fields and templates to suit your organization's specific requirements.

What kind of support does IT Glue offer?

IT Glue provides 24/7 support via phone, email, and chat. It also offers extensive documentation, online training resources, and a community forum for users to connect and share knowledge.

Can I import data from existing systems into IT Glue?

Yes, IT Glue allows you to import data from various sources, including spreadsheets, CSV files, and other documentation platforms. You can also use APIs or custom scripts to automate the import process.

Is there a free trial or demo available for IT Glue?

Yes, IT Glue offers a 14-day free trial, allowing you to explore the platform's features and functionality without committing to a paid plan. You can also schedule a personalized demo with an account representative.

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