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SAP CRM

SAP Customer Relationship Management (CRM) is a comprehensive software solution that enables businesses to manage all customer interactions across various touchpoints, channels, and departments, providing unified customer insights and personalized experiences.

Reviews and Ratings of SAP CRM

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G2 Rating

4.1 (858 Reviews)

SaasGuro Rating

Overall 4.1 (869 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.3 (4 Reviews)

What verified reviews from expects say about
SAP CRM

Insights from field experts about SAP CRM from first hand

L. Evans

I've had an excellent experience with SAP CRM. The intuitive interface and seamless integration with our existing systems have streamlined customer interactions significantly. Customizable workflows and reporting capabilities have provided valuable insights into client behavior and prefere...

M. Robinson

I've had an exceptional experience with SAP CRM - its intuitive interface and robust features have streamlined our sales and marketing processes. The ability to create personalized customer journeys has significantly enhanced our customer engagement and satisfaction levels. The software's ...

P. Lee

I've had the opportunity to utilize SAP CRM in my previous role and I must say it's been an incredibly effective tool for managing our customer interactions. The interface is user-friendly and intuitive, making it easy to navigate even for those not tech-savvy. The sales force automation f...

M. Sanchez

I've had the pleasure of utilizing SAP CRM in my previous role and I must say it's been an absolute game-changer for our business. The software has streamlined our customer interactions and provided a 360-degree view of all client relationships. Its robust analytics capabilities have allow...

S. White

I've had an incredibly positive experience with SAP CRM. Its user-friendly interface and intuitive navigation have streamlined our sales and customer service processes, significantly improving productivity and efficiency. The software's robust analytics capabilities also enable data-driven...

R. Young

I've had a fantastic experience with SAP CRM. The user-friendly interface made it easy to navigate and implement even for non-technical users. The advanced analytics and reporting capabilities provided valuable insights into customer behavior and preferences, allowing us to tailor our mark...

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Frequently asked questions about SAP CRM

Find answers to the most relevant queries to be able to make decisions right away.

What is SAP CRM?

SAP Customer Relationship Management (CRM) is a suite of software solutions that helps businesses to manage all aspects of customer interactions, from sales and marketing to service and support.


What are the key features of SAP CRM?

The key features of SAP CRM include contact management, account management, sales automation, marketing automation, service management, and analytics and reporting.


Is SAP CRM customizable to meet our business needs?

Yes, SAP CRM is highly customizable to meet the specific needs of your business. It can be integrated with other SAP systems such as ERP and SCM, and also with non-SAP systems through APIs and web services.


Can SAP CRM integrate with our existing customer data sources?

Yes, SAP CRM can integrate with a wide range of external data sources, including CRM systems from other vendors, databases, and data warehouses. This allows for the aggregation and analysis of customer data from multiple sources.


Is SAP CRM mobile-enabled?

Yes, SAP CRM has a mobile client that allows users to access CRM functionality on their mobile devices, such as smartphones and tablets. This enables sales and service reps to interact with customers anywhere, anytime.


What kind of support does SAP offer for CRM implementations?

SAP offers a range of support options for CRM implementations, including consulting services, education and training, and 24/7 technical support. Additionally, SAP has a global network of partners who can provide implementation and support services.



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