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Snapfix

Snapfix is a cloud-based platform for incident management and IT service delivery. It streamlines issue resolution by centralizing communication, tracking, and task assignments in one place. Snapfix automates workflows, prioritizes tasks based on business impact, and provides real-time reporting to help teams stay organized and focused.

Reviews and Ratings of Snapfix

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G2 Rating

4.5 (2 Reviews)

SaasGuro Rating

Overall 4.6 (79 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.7 (63 Reviews)

What verified reviews from expects say about
Snapfix

Insights from field experts about Snapfix from first hand

J. Smith

I'm extremely disappointed with Snapfix. The interface is cluttered and difficult to navigate, making it a chore to complete even the simplest tasks. The promised time-saving features were nowhere to be found, and I ended up wasting more time trying to use the software than if I had just d...

G. Hall

I've had an exceptional experience with Snapfix. The user-friendly interface and streamlined workflow have significantly improved our team's productivity. The automated reporting feature has saved us a substantial amount of time, allowing us to focus on more critical tasks. Overall, Snapfi...

R. Parker

I've had the pleasure of using Snapfix for several months now and I must say it's been a game-changer for our business. The user-friendly interface makes it easy to navigate and manage customer complaints in real-time, streamlining our resolution process significantly. The customizable wor...

T. Anderson

I've been using Snapfix for my field service operations and it's been a game-changer. The streamlined ticketing system and automated scheduling features have significantly reduced response times and improved our overall customer satisfaction ratings. The intuitive interface also makes it e...

B. Anderson

I've been using Snapfix for my business operations and I must say it's been a game-changer. The software is incredibly user-friendly, even for someone who isn't tech-savvy like me. I was able to set up and start using it within an hour, which was impressive considering the complexity of ou...

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Frequently asked questions about Snapfix

Find answers to the most relevant queries to be able to make decisions right away.

What is Snapfix?

Snapfix is a cloud-based IT service management (ITSM) software that helps organizations manage and resolve technical issues efficiently.


What are the key features of Snapfix?

Key features of Snapfix include incident management, problem management, change management, and asset management, all integrated into a single platform.


Is Snapfix scalable for large enterprises?

Yes, Snapfix is designed to scale with your organization's growth. It can handle high volumes of requests and provides real-time reporting and analytics.


Can I customize the workflows in Snapfix?

Yes, Snapfix allows you to configure custom workflows tailored to your organization's specific needs and processes.


Does Snapfix integrate with other tools and systems?

Yes, Snapfix offers seamless integration with popular IT service management tools, such as ServiceNow, JIRA, and BMC Helix.


Is Snapfix secure and compliant with industry standards?

Yes, Snapfix adheres to strict security protocols and complies with major regulatory standards, including GDPR, HIPAA, and ISO 27001.


Can I access Snapfix from anywhere on any device?

Yes, Snapfix is a cloud-based application that can be accessed from any device, at any time, using a web browser or mobile app.


What kind of support does Snapfix offer to its customers?

Snapfix provides comprehensive support services, including online documentation, video tutorials, and dedicated customer success managers.



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