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UserVoice

UserVoice is a cloud-based customer feedback and product management platform that helps businesses collect, prioritize, and act on user suggestions. It provides features such as idea submission, voting, and categorization, allowing companies to engage with their customers, identify trends, and inform product development decisions.

Reviews and Ratings of UserVoice

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G2 Rating

4.5 (238 Reviews)

SaasGuro Rating

Overall 4.4 (311 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.3 (70 Reviews)

UserVoice Product Reviews

See the platform from within the latest UserVoice videos

What verified reviews from expects say about
UserVoice

Insights from field experts about UserVoice from first hand

D. Thompson

I've used UserVoice for customer feedback and it's been a game-changer! Easy to set up, highly customizable, and features like Voting and Prioritization make it simple to understand customer needs. Great support team too, helped me get started quickly. Highly recommended!

S. Thompson

I've been using UserVoice for our company's customer feedback and it's been a game-changer. The ease of use and intuitive interface have streamlined our process, allowing us to quickly identify and address customer concerns, which has led to improved overall satisfaction with our products.

M. Ramos

I've been using UserVoice for our company's customer feedback and it has genuinely improved our understanding of customer needs. The user-friendly interface allowed our team to create and manage feedback portals with ease, which significantly reduced the time spent on data collection and a...

R. Chapman

I've been using UserVoice for our company's customer feedback and it has been an absolute game-changer. The ease of use is impressive - we can quickly create a new idea portal in minutes and customize it to fit our brand. The analytics are super helpful too, allowing us to track engagement...

L. Garcia

I've had the pleasure of using UserVoice for our company's feedback and suggestion platform. This tool has been a game-changer in terms of customer engagement. The ease of use and intuitive interface make it simple to set up and manage the platform, even for non-technical users like me. Th...

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Frequently asked questions about UserVoice

Find answers to the most relevant queries to be able to make decisions right away.

What is UserVoice?

UserVoice is a cloud-based customer feedback and feature request management tool that helps businesses collect, prioritize, and address user suggestions from their customers.


How does UserVoice work?

UserVoice allows customers to submit feedback and feature requests through a web portal or mobile app. The collected data is then categorized, prioritized, and visualized in a dashboard for easy access and analysis by product teams and stakeholders.


What features does UserVoice offer?

UserVoice provides features such as customizable feedback portals, tagging and categorization of ideas, voting and commenting systems, integration with popular project management tools like Jira, Trello, and Slack, and more.


Is UserVoice suitable for small businesses?

Yes, UserVoice is a scalable solution that can accommodate businesses of all sizes. The software offers flexible pricing plans to suit the needs of small startups as well as large enterprises.


Can I integrate UserVoice with my existing tools and systems?

Yes, UserVoice supports integration with popular tools like GitHub, Bitbucket, Slack, Microsoft Teams, Jira, Trello, and more. You can also use Zapier or custom APIs to integrate it with other applications.


How does UserVoice ensure data security?

UserVoice takes data security seriously and follows industry-standard practices such as encryption at rest and in transit, regular security audits, and adherence to GDPR, CCPA, and HIPAA regulations.


What level of customer support can I expect from UserVoice?

UserVoice offers 24/7 email support, phone support, and online chat. You also have access to extensive documentation, community forums, and webinars for training and self-service.



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