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Dynamics 365 vs Freshdesk
Porównanie funkcji
Dowiedz się, jak Dynamics 365 i Freshdesk porównują się ze sobą pod względem funkcji
Total
205
130
"What If" Scenarios
API
Access Controls/Permissions
Accounting
Accounts Payable
Accounts Receivable
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Appointment Scheduling
Approval Process Control
Asset Tracking
Assignment Management
Audit Trail
Automated Publishing
Automated Responses
Automated Routing
Autoresponders
Availability Management
Bank Reconciliation
Batch Communications
Batch Processing
Billing & Invoicing
Billing Portal
Bills of Material
Blended Call Center
Brand Tracking
Budgeting/Forecasting
CES Survey Structure
CRM
CSAT Survey Structure
Calendar Management
Calendar/Reminder System
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transcription
Call Transfer
Caller ID
Campaign Management
Canned Responses
Capacity Management
Cash Flow Management
Cash Management
Catalog Management
Change Management
Chart of Accounts
Chat/Messaging
Chatbot
Client Management
Collaboration Tools
Commenting/Notes
Commission Management
Communication Management
Complaint Monitoring
Compliance Management
Computer Telephony Integration
Configuration Management
Consolidation/Roll-Up
Contact Database
Contact Management
Content Management
Contingency Billing
Contract/License Management
Conversation Intelligence
Corrective and Preventive Actions (CAPA)
Credit Card Processing
Customer Database
Customer Experience Management
Customer History
Customer Portal
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Invoices
Customizable Reports
Customizable Templates
Dashboard
Data Connectors
Data Import/Export
Data Integration
Data Security
Data Visualization
Demand Forecasting
Diagnostic Tools
Discussions/Forums
Dispatch Management
Distribution Management
Document Management
Document Storage
Donation Tracking
Donor Management
Drag & Drop Editor
Duplicate Payment Alert
ERP integration
Electronic Signature
Email Management
Email Marketing
Email Templates
Employee Scheduling
Engagement Tracking
Event Triggered Actions
Expense Management
Expense Tracking
Feedback Management
File Sharing
Financial Analysis
Financial Management
Financial Reporting
Fixed Asset Management
For Insurance Industry
For Real Estate
Forecasting
Forms Management
Fraud Detection
Full Text Search
Functions/Calculations
GPS
Gamification
General Ledger
Geotargeting
HIPAA Compliant
HR Management
Help Desk Management
Hourly Billing
IVR
Image Library
Import/Export Management
Inbound Call Center
Inbox Management
Incident Management
Income & Balance Sheet
Insurance Management
Interaction Tracking
Interactive Content
Intraday Management
Inventory Management
Invoice Processing
Issue Auditing
Issue Scheduling
KPI Monitoring
Key Performance Indicators
Keyword Tracking
Knowledge Base Management
Knowledge Management
Labor Forecasting
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Lead Verification/Validation
Live Chat
Macros/Templated Responses
Maintenance Scheduling
Marketing Automation
Materials Management
Medical Billing
Medical Coding
Mobile Access
Mobile Interface
Multi-Account Management
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Currency
Multi-Language
Multi-Location
NPS Survey Structure
Offline Form
On-Demand Communications
Online Time Clock
Order Fulfillment
Order Management
Payment Processing
Payroll Management
Performance Metrics
Pipeline Management
Post Scheduling
Predictive Dialer
Prioritization
Private Dashboards
Problem Management
Process/Workflow Automation
Procurement Management
Productivity Analysis
Profit/Loss Statement
Project Billing
Project Management
Prospecting Tools
Public Dashboards
Purchase Order Management
Purchase Order Reconciliation
Purchasing & Receiving
Quality Management
Queue Management
Quotes/Estimates
Real-Time Chat
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Real-time Consumer-facing Chat
Recording
Recurring Issues
Referral Tracking
Release Management
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Requisition Management
Rich Text Editor
Routing
SEO Management
Sales & Operations Planning
Sales Activity Management
Sales Pipeline Management
Sales Reports
Scheduling
Scorecards
Screen Sharing
Search/Filter
Segmentation
Self Service Portal
Sentiment Analysis
Service History
Service Level Agreement (SLA) Management
Shared Contacts
Shipping Management
Social Media Integration
Source Tracking
Sourcing Management
Spend Analysis
Spend Control
Spend Management
Status Tracking
Supplier Management
Supply Chain Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Automation
Task Management
Tax Management
Template Management
Territory Management
Text Analysis
Text Editing
Third-Party Integrations
Time & Expense Tracking
Transaction Management
Transcripts/Chat History
Transfers/Routing
Trend Analysis
Troubleshooting
User Management
Vendor Management
Video Support
Visual Analytics
Voice Mail
WYSIWYG Editor
Widgets
Work Order Management
Workflow Management
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