Optimiser les relations avec le client en utilisant les capacités de vente, marketing et services intégrées de SAP CRM, permettant des expériences personnalisées et favorisant la croissance économique grâce à l'analyse donnée.
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For small to medium-sized businesses or departments within larger organizations, SAP CRM Cloud - Entry provides a cost-effective and user-friendly way to manage sales, marketing, and customer service processes. The entry-level offering includes the core modules of the solution.
This tier is designed for mid-sized organizations looking to expand their customer relationship management capabilities. SAP CRM Cloud - Business builds upon the entry-level offering by adding additional features and support, making it suitable for larger teams.
Ideal for large enterprises, SAP CRM Cloud - Enterprise provides advanced capabilities and customization options. This tier is designed to meet the complex needs of global organizations, with features tailored for extensive customer engagement management.
For organizations that prefer an on-premise solution or have specific requirements not met by the cloud-based offerings, SAP CRM on HANA provides a comprehensive and customizable customer relationship management platform.
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SAP Customer Relationship Management (CRM) is a suite of software solutions that helps businesses to manage all aspects of customer interactions, from sales and marketing to service and support.
The key features of SAP CRM include contact management, account management, sales automation, marketing automation, service management, and analytics and reporting.
Yes, SAP CRM is highly customizable to meet the specific needs of your business. It can be integrated with other SAP systems such as ERP and SCM, and also with non-SAP systems through APIs and web services.
Yes, SAP CRM can integrate with a wide range of external data sources, including CRM systems from other vendors, databases, and data warehouses. This allows for the aggregation and analysis of customer data from multiple sources.
Yes, SAP CRM has a mobile client that allows users to access CRM functionality on their mobile devices, such as smartphones and tablets. This enables sales and service reps to interact with customers anywhere, anytime.
SAP offers a range of support options for CRM implementations, including consulting services, education and training, and 24/7 technical support. Additionally, SAP has a global network of partners who can provide implementation and support services.
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