ServiceNow Customer Service Management
Améliorez la prestation de services aux clients avec la plateforme cloud de ServiceNow, automatisant les processus d'entreprise et offrant des options de self-service alimentées par l'intelligence artificielle pour fournir des expériences plus rapides et personnalisées à tous les points de contact.
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Plans tarifaires ServiceNow Customer Service Management
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Essentials
The Essentials plan provides a solid foundation for customer service management.
$40
Standard
The Standard plan adds advanced features to help you optimize your customer service operations.
$60
Professional
The Professional plan includes all the features from the Standard plan, plus additional capabilities for incident management and problem management.
$100
Enterprise
The Enterprise plan is designed for large-scale deployments and provides all the features from the Professional plan, plus advanced capabilities for customization and integration.
$200
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What is ServiceNow Customer Service Management?
ServiceNow Customer Service Management is a cloud-based platform that enables companies to deliver exceptional customer experiences by automating and streamlining their customer service operations.
How does ServiceNow Customer Service Management improve customer satisfaction?
By providing a 360-degree view of the customer, ServiceNow Customer Service Management helps agents resolve issues more efficiently, reduce resolution times, and provide personalized support, leading to increased customer satisfaction.
What are the key benefits of implementing ServiceNow Customer Service Management?
The key benefits include improved first-call resolution rates, reduced average handle time (AHT), lower operational costs, and enhanced customer experience through proactive issue management and personalized support.
Can ServiceNow Customer Service Management integrate with other ServiceNow applications?
Yes, ServiceNow Customer Service Management can seamlessly integrate with other ServiceNow applications such as Incident Management, Problem Management, and Change Management to provide a unified view of IT service management.
How does ServiceNow Customer Service Management support omnichannel engagement?
ServiceNow Customer Service Management enables customers to engage through multiple channels (e.g., phone, email, chat, social media) and provides a consistent customer experience across all touchpoints.
Can I customize the user interface of ServiceNow Customer Service Management?
Yes, ServiceNow Customer Service Management allows administrators to customize the user interface to meet specific business needs and branding requirements.
What kind of analytics and reporting does ServiceNow Customer Service Management provide?
ServiceNow Customer Service Management provides advanced analytics and reporting capabilities to help organizations measure key performance indicators (KPIs), identify trends, and optimize customer service operations.
Is ServiceNow Customer Service Management scalable and secure?
Yes, ServiceNow Customer Service Management is built on a scalable and secure cloud platform that ensures high availability, disaster recovery, and data security to meet the most stringent business requirements.
Can I get started with ServiceNow Customer Service Management quickly and easily?
Yes, ServiceNow provides a rapid deployment program that enables customers to get started with ServiceNow Customer Service Management quickly and easily, with minimal disruption to their existing IT operations.
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