Twilio Communications Platform vs inContact Call Center Software
Порівняння функцій

Дізнайтеся, як Twilio Communications Platform і inContact Call Center Software порівнюють один одного за своїми характеристиками

Total

AI Voices

AI/Machine Learning

API

Activity Dashboard

Audio Capture

Audio Editor

Audio/Video Conferencing

Audio/video file upload

Auto-Dialer

Automated Attendant

Automatic Call Distribution

Automatic Transcription

Automatic Transcription Services

CRM

Call Center Management

Call Disposition

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tagging

Call Transcription

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Campaign Specific Caller ID

Chat/Messaging

Chatbot

Collaboration Tools

Compliance Management

Computer Telephony Integration

Concatenated Speech

Contact Management

Conversion Tracking

Custom Greetings/Messages

Custom Voices

Customer Database

Customer Experience Management

Customer Surveys

Customizable Macros

Data Security

Employee Coaching Tools

Employee Directory

Employee Scheduling

Event Triggered Actions

FCC Compliance

FTC Compliance

Fax Management

Feedback Management

File Sharing

File Transfer

For Call Centers

For Manual Transcription

For Marketers

For Online Learning

For Sales Teams/Organizations

Full Text Search

Grammar Check

IVR

Interaction Tracking

International Calling

Intraday Management

Inventory Management

KPI Monitoring

Keyword Tracking

Knowledge Base Management

Labor Forecasting

Lead Management

Leave Tracking

Live Chat

Mobile Access

Multi-Channel Communication

Multi-Language

Multi-Voice

Multiple Scoring Models

Multiple Scripts

Natural Language Processing

Performance Metrics

Phone Key Input

Phonetic Variation Detection

Playback Controls

Power Dialer

Pre-recorded Messages

Predictive Dialer

Productivity Analysis

Progressive Dialer

Quality Management

Queue Management

Real-Time Chat

Real-Time Monitoring

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

SSML Support

Scheduled Recording

Search/Filter

Sentiment Analysis

Service Level Agreement (SLA) Management

Speech Recognition

Speech-to-Text Analysis

Subtitles/Closed Captions

Survey/Poll Management

Surveys & Feedback

Text Editing

Text to Speech

Third-Party Integrations

Timecoding

Two Way Audio & Video

Video Conferencing

Virtual Call Center

Virtual Voicemail

Voice Customization

Voice Mail

Voice Recognition

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Twilio Communications Platform vs inContact Call Center SoftwareПорівняння функцій