Freshdesk vs Wix
Features Comparison

Discover how Freshdesk and Wix compare to each other by their features

Total

130

151

A/B Testing

API

Access Controls/Permissions

Activities Booking

Activity Dashboard

Activity Tracking

Address Book

Alerts/Escalation

Alerts/Notifications

Appointment Scheduling

Approval Process Control

Asset Tracking

Assignment Management

Attendance Tracking

Attendee Management

Audience Targeting

Audio File Management

Audit Management

Auto Update

Automated Responses

Automated Routing

Automated Scheduling

Autoresponders

Availability Management

Barcode/Ticket Scanning

Batch Communications

Blended Call Center

Booking Management

Booking Notes

CES Survey Structure

CRM

CSAT Survey Structure

Calendar Management

Calendar Sync

Calendar/Reminder System

Call Center Management

Call Monitoring

Call Routing

Call Scripting

Call Transcription

Call Transfer

Caller ID

Campaign Management

Canned Responses

Capacity Management

Catalog Creation

Catalog Management

Categorization/Grouping

Change Management

Chat/Messaging

Chatbot

Client Database

Client Management

Collaboration Tools

Color Codes/Icons

Commenting/Notes

Communication Management

Competitive Analysis

Complaint Monitoring

Computer Telephony Integration

Configuration Management

Confirmations/Reminders

Contact Management

Content Library

Content Management

Content Publishing Options

Content Sharing

Contract/License Management

Conversation Intelligence

Corrective and Preventive Actions (CAPA)

Cross Selling Functionality

Custom Domains

Customer Database

Customer Experience Management

Customer History

Customer Portal

Customer Segmentation

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Templates

Customization

Dashboard

Data Import/Export

Data Security

Data Synchronization

Data Visualization

Database Publishing

Design Management

Diagnostic Tools

Discount Management

Discussions/Forums

Document Classification

Document Management

Drag & Drop

Editorial Calendar

Electronic Forms

Email Management

Email Marketing

Employee Management

Engagement Tracking

Event Calendar

Event Management

Event Scheduling

Event Ticketing

Event Triggered Actions

Feedback Management

File Sharing

For Small Businesses

Forms Management

Full Text Search

Gamification

Geotargeting

Google Analytics Integration

Group Reservations

Group Scheduling

Help Desk Management

IVR

Image Editing

Image Library

Inbound Call Center

Incident Management

Interaction Tracking

Interactive Content

Inventory Management

Issue Auditing

Issue Scheduling

Kitting

Knowledge Base Management

Knowledge Management

Landing Pages/Web Forms

Lead Capture

Link Management

Live Chat

Macros/Templated Responses

Media Library

Mobile Access

Mobile Interface

Multi-Channel Campaigns

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Marketing

Multi-Language

Multi-Location

NPS Survey Structure

Offline Form

On-Demand Communications

Online Booking

Online Booking Tools

Online Payments

Online Registration

Online Store Builder

Order Management

Payment Options

Payment Processing

Performance Metrics

Post Management

Post Scheduling

Pre-built Templates

Predictive Dialer

Pricing Management

Prioritization

Problem Management

Process/Workflow Automation

Procurement Management

Product Data Management

Promotions Management

Publish Scheduling

Queue Management

Rate Management

Real Time Editing

Real-Time Chat

Real-Time Notifications

Real-Time Updates

Real-time Consumer-facing Chat

Recording

Recurring Issues

Registration Management

Release Management

Reminders

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Responsive Web Design

Returns Management

Rich Text Editor

Room Block Management

Room Booking

SEO Management

SMS Messaging

Screen Sharing

Search/Filter

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

Shipping Management

Shopping Cart

Social Media Integration

Social Promotion

Sponsorship Management

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Task Automation

Task Management

Task Scheduling

Template Management

Text Analysis

Text Editing

Third Party Booking

Third-Party Integrations

Timesheet Management

Transcripts/Chat History

Transfers/Routing

Trend Analysis

Troubleshooting

User Management

Version Control

Video Support

Visual Analytics

Voice Mail

WYSIWYG Editor

Wait List Management

Web Forms

Website Analytics

Website Hosting

Website Integration

Website Management

Widgets

Workflow Management

eCommerce Management

Back to Comparison

Freshdesk vs WixFeatures Comparison

Freshdesk

Wix

Total

A/B Testing

API

Access Controls/Permissions

Activities Booking

Activity Dashboard

Activity Tracking

Address Book

Alerts/Escalation

Alerts/Notifications

Appointment Scheduling

Approval Process Control

Asset Tracking

Assignment Management

Attendance Tracking

Attendee Management

Audience Targeting

Audio File Management

Audit Management

Auto Update

Automated Responses

Automated Routing

Automated Scheduling

Autoresponders

Availability Management

Barcode/Ticket Scanning

Batch Communications

Blended Call Center

Booking Management

Booking Notes

CES Survey Structure

CRM

CSAT Survey Structure

Calendar Management

Calendar Sync

Calendar/Reminder System

Call Center Management

Call Monitoring

Call Routing

Call Scripting

Call Transcription

Call Transfer

Caller ID

Campaign Management

Canned Responses

Capacity Management

Catalog Creation

Catalog Management

Categorization/Grouping

Change Management

Chat/Messaging

Chatbot

Client Database

Client Management

Collaboration Tools

Color Codes/Icons

Commenting/Notes

Communication Management

Competitive Analysis

Complaint Monitoring

Computer Telephony Integration

Configuration Management

Confirmations/Reminders

Contact Management

Content Library

Content Management

Content Publishing Options

Content Sharing

Contract/License Management

Conversation Intelligence

Corrective and Preventive Actions (CAPA)

Cross Selling Functionality

Custom Domains

Customer Database

Customer Experience Management

Customer History

Customer Portal

Freshdesk vs Wix
Features Comparison