Genesys Cloud vs Twilio Communications Platform
Comparación de características

Descubre cómo se comparan Genesys Cloud y Twilio Communications Platform entre sí por sus características

Total

AI Voices

AI/Machine Learning

API

Activity Dashboard

Agent Interface

Audio Capture

Audio Editor

Audio/Video Conferencing

Audio/video file upload

Auto-Dialer

Automated Attendant

Automatic Call Distribution

Automatic Transcription

Automatic Transcription Services

Call Center Management

Call Disposition

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scheduling

Call Scripting

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Collaboration Tools

Compliance Management

Computer Telephony Integration

Concatenated Speech

Custom Greetings/Messages

Custom Voices

Customer Experience Management

Customizable Macros

Employee Coaching Tools

Employee Directory

Employee Scheduling

Fax Management

Feedback Management

File Sharing

For Call Centers

For Manual Transcription

For Marketers

For Online Learning

For Sales Teams/Organizations

Full Text Search

Grammar Check

IVR

International Calling

Intraday Management

KPI Monitoring

Labor Forecasting

Leave Tracking

Mobile Access

Multi-Channel Communication

Multi-Language

Multi-Voice

Multiple Scoring Models

Multiple Scripts

Natural Language Processing

Performance Metrics

Phone Key Input

Phonetic Variation Detection

Playback Controls

Power Dialer

Pre-recorded Messages

Predictive Dialer

Process/Workflow Automation

Productivity Analysis

Progressive Dialer

Quality Management

Queue Management

Real-Time Chat

Real-Time Monitoring

Reporting & Statistics

Reporting/Analytics

SSML Support

Search/Filter

Sentiment Analysis

Speech Recognition

Speech-to-Text Analysis

Subtitles/Closed Captions

Survey/Poll Management

Text Editing

Text to Speech

Third-Party Integrations

Timecoding

Two Way Audio & Video

Video Conferencing

Virtual Call Center

Virtual Voicemail

Voice Customization

Voice Mail

Voice Recognition

Back to Comparison

Genesys Cloud vs Twilio Communications PlatformComparación de características

Genesys Cloud

Twilio Communications Platform

Total

AI Voices

AI/Machine Learning

API

Activity Dashboard

Agent Interface

Audio Capture

Audio Editor

Audio/Video Conferencing

Audio/video file upload

Auto-Dialer

Automated Attendant

Automatic Call Distribution

Automatic Transcription

Automatic Transcription Services

Call Center Management

Call Disposition

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scheduling

Call Scripting

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Collaboration Tools

Compliance Management

Computer Telephony Integration

Concatenated Speech

Custom Greetings/Messages

Custom Voices

Customer Experience Management

Customizable Macros

Employee Coaching Tools

Employee Directory

Employee Scheduling

Fax Management

Feedback Management

File Sharing

For Call Centers

For Manual Transcription

For Marketers

For Online Learning

For Sales Teams/Organizations

Full Text Search

Grammar Check

IVR

International Calling

Intraday Management

KPI Monitoring

Labor Forecasting

Leave Tracking

Mobile Access

Multi-Channel Communication

Multi-Language

Multi-Voice

Multiple Scoring Models

Multiple Scripts

Natural Language Processing

Performance Metrics

Phone Key Input

Phonetic Variation Detection

Playback Controls

Power Dialer

Pre-recorded Messages

Predictive Dialer

Process/Workflow Automation

Productivity Analysis

Progressive Dialer

Quality Management

Queue Management

Real-Time Chat

Real-Time Monitoring

Reporting & Statistics

Genesys Cloud vs Twilio Communications Platform
Comparación de características