Zoho Desk is a customer service and support software that helps businesses manage their customer interactions, including tickets, emails, chat conversations, and social media messages.

Zoho Desk

Streamline customer support with Zoho Desk's AI-powered ticketing system, automated workflows, and analytics to deliver exceptional experiences across multiple channels.

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Reviews and Ratings of Zoho Desk

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4.3 (13,266)

ROI

58%

Productivity

32%

Value for Money

2.5

Ease of Use

3.1

Support

3.2

Usage by Business Size

35%

52%

13%

Categories - 21

Call Center

Complaint Management

Contact Center

Contact Center Quality Assurance

Customer Communications Management

Customer Engagement

All Categories

Features - 155

API

Access Controls/Permissions

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Zoho Desk Pricing Plans

Find out which pricing plan is the best fit for you.

Forever Free

3 agents, Unlimited users, Limited features

Standard

Up to 5 agents, Unlimited users, Full feature set

$15

Professional

Up to 10 agents, Unlimited users, Full feature set + workflow rules and custom views

$30

Enterprise

More than 10 agents, Unlimited users, Full feature set + workflow rules, custom views and custom branding

$50

What verified reviews from expects say about
Zoho Desk

Insights from field experts about Zoho Desk from first hand.

H. White

I was extremely disappointed with Zoho Desk. Its clunky interface and outdated features made it difficult to navigate and use effectively. The lack of customization options and limited integrations left me feeling frustrated and unable to manage my support team efficiently.

S. Evans

I'm extremely disappointed with Zoho Desk's clunky interface and lack of customization options. Tickets often got stuck in limbo, and reporting features were woefully inadequate, making it a chore to manage customer support.

H. Brown

I'm thoroughly impressed with Zoho Desk's seamless integration with our existing business tools and its robust ticketing system. The intuitive interface allowed our team to quickly onboard and start managing customer inquiries efficiently. The reporting feature also helped us identify area...

D. Miller

I've been using Zoho Desk for customer support and I'm extremely disappointed. The interface is cluttered and outdated, making it difficult to navigate. Tickets often get stuck in the queue, causing delays in response times. The reporting features are limited, making it hard to track perfo...

D. Anderson

I've been using Zoho Desk for our customer support operations and it's been a game-changer. The user-friendly interface and customizable workflow have streamlined our ticketing process, allowing us to focus on delivering exceptional service to our customers. Highly recommend!

S. Baker

I've been using Zoho Desk for a few months now and I'm thoroughly impressed. The interface is clean and intuitive, making it easy to navigate and manage our customer support tickets. Automation features have streamlined our workflow, saving us time and effort. Excellent product that has ge...

M. Scott

I've been impressed with Zoho Desk's intuitive interface and seamless integration with our existing systems. Ticket management has become more efficient, and customer support interactions are now more organized and streamlined than ever. A great tool for businesses of all sizes!

C. Carter

I've been using Zoho Desk for a few months now and it's been a game-changer for our customer support operations. The ease of use and seamless integration with other Zoho apps has streamlined our workflow significantly. The customizable fields and workflows have allowed us to tailor the sys...

A. White

I've been using Zoho Desk for my small business and I must say it's been a game-changer. The intuitive interface made it easy to set up and train our team on, even with minimal IT expertise. The omnichannel support feature has allowed us to seamlessly integrate all customer interactions fr...

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Zoho Desk is best fit for these top industries

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Alloggio

Sistema di software per l'industria dell'alloggio, per la gestione delle proprietà, i servizi ai clienti e le operazioni di prenotazione. Soluzioni avanzate per gestire le prenotazioni, curare gli impianti e migliorare l'esperienza dei clienti. Strumenti chiave per fornire servizi di alloggio lisci e accoglienti.

Amministrativo

Software di industria amministrativa per la gestione delle attività, il trattamento dei documenti e la comunicazione. Soluzioni avanzate per organizzare i flussi di lavoro, monitorare l'avanzamento e migliorare l'efficienza. Strumenti chiave per un funzionamento amministrativo fluido ed efficace.

Publicità

Sistema di software per l'industria pubblicitaria che gestisce campagne, analizza gli utenti e collabora alla creazione. Soluzioni avanzate per pianificare le campagne, tracciare il rendimento e progettare i contenuti. Strumenti essenziali per sforzi pubblicitari efficaci ed esaltanti.

All Industries

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