LiveChat

LiveChat is a live chat software that allows businesses to communicate with their customers in real-time, across various channels including website, mobile app, and social media.

LiveChat works by installing a small JavaScript code on your website. This code allows visitors to initiate chat sessions with your agents, who can then respond in real-time.

LiveChat offers a range of features including multi-channel support (e.g. web, mobile app, social media), customizable chat windows, proactive chat invitations, and integration with popular CRM and helpdesk software.

Yes, LiveChat is designed to be user-friendly and easy to use, even for those without technical expertise. Our platform offers a simple and intuitive interface that makes it easy to set up and manage chat sessions.

Yes, LiveChat integrates seamlessly with popular CRM software including Salesforce, HubSpot, and Zoho. This allows you to capture customer data and history in real-time.

LiveChat provides a range of analytics and reporting tools that allow you to track key metrics such as chat volume, response time, and customer satisfaction. This helps you optimize your chat strategy for better results.

Yes, LiveChat is a PCI-compliant and GDPR-compliant platform that prioritizes the security and confidentiality of customer data. Our platform also offers advanced encryption and access controls to protect sensitive information.

Yes, LiveChat allows you to set up chat sessions on multiple websites or domains using our multi-site feature. This makes it easy to manage chat across different brands or locations.

LiveChat offers a range of support options including 24/7 live chat, phone support, and email support. Our team is dedicated to helping you get the most out of our platform and resolving any issues that may arise.