TCN

TCN is a cloud-based telecommunications platform that provides advanced call handling, messaging, and contact center features for businesses.

Yes, TCN can integrate with most major phone systems, including VoIP, PBX, and analog systems, to provide a seamless user experience.

To set up a call queue in TCN, navigate to the 'Call Handling' tab, select 'Queues', and follow the on-screen instructions to create a new queue.

Yes, TCN integrates with most major CRM systems, including Salesforce, Zoho, and Microsoft Dynamics, to provide a unified view of customer interactions.

To record and playback calls in TCN, navigate to the 'Calls' tab, select the desired call, and click on the 'Playback' button to listen to the recording.

Yes, TCN complies with all major regulatory bodies, including HIPAA, PCI-DSS, and GDPR, to ensure secure and compliant communication.

To set up auto-dialing in TCN, navigate to the 'Auto Dial' tab, select the desired list of numbers, and follow the on-screen instructions to initiate a call campaign.

Yes, TCN provides advanced SMS messaging capabilities, including two-way texting and mobile-specific features like MMS and RCS.

To generate reports in TCN, navigate to the 'Reports' tab, select the desired metrics, and choose from a variety of report formats, including CSV, PDF, and Excel.