Alvaria vs Genesys Cloud

Discover how Alvaria and Genesys Cloud compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.6 (324)
4.3 (1,644)

Value for Money

4.7
4.7

Ease of Use

4.9
3.9

ROI

10%
16%

Productivity

5%
24%

Support

3.1
3.1

Categories

1
3

Industries

36
65

Features

15
39

Small Businesses

40%
12%

Medium Businesses

43%
80%

Enterprise Businesses

17%
8%

Industries Comparison

Accommodation

#999
#435

Administrative

N/A
#376

Advertising

N/A
#334

Aerospace

N/A
#355

Agriculture

#1107
#464

Airlines

N/A
#255

Amusement

N/A
#279

Animal Production

N/A
#291

Arms

N/A
#295

Arts

#872
#368

Categories Comparison

Call Center Workforce Management

#11
#8

Contact Center Quality Assurance

N/A
#10

IVR

N/A
#16

Features Comparison

Activity Dashboard

N/A
#354

Agent Interface

#16
#15

Auto-Dialer

N/A
#38

Automatic Call Distribution

N/A
#29

Call Center Management

N/A
#39

Call Disposition

N/A
#17

Call Logging

N/A
#28

Call Monitoring

#48
#32

Call Recording

#71
#48

Callback Scheduling

N/A
#18

Winners

Genesys Cloud

1

Overall Winner

3

Genesys Cloud

1

Reviews Winner

3

Alvaria

1

Value for Money Winner

3

Alvaria

1

Ease of Use Winner

3

Genesys Cloud

1

ROI Winner

3

Genesys Cloud

1

Productivity Winner

3

Genesys Cloud

1

Support Winner

3

Genesys Cloud

1

Categories Winner

3

Genesys Cloud

1

Industries Winner

3

Genesys Cloud

1

Features Winner

3

Alvaria

1

Small Businesses Winner

3

Genesys Cloud

1

Medium Businesses Winner

3

Alvaria

1

Enterprise Businesses Winner

3

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