Genesys Cloud

Unlock omnichannel engagement and customer experience with Genesys Cloud, a unified contact center platform that streamlines operations and boosts business results.

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Reviews and Ratings of Genesys Cloud

We’ve gathered all the data so you don’t have to, making decisions simple and saving you time and money.

4.3 (1,644)

ROI

16%

Productivity

24%

Value for Money

4.7

Ease of Use

3.9

Support

3.1

Usage by Business Size

12%

80%

Categories - 3

Call Center Workforce Management

Contact Center Quality Assurance

IVR

All Categories

Features - 39

Activity Dashboard

Agent Interface

Auto-Dialer

Automatic Call Distribution

Call Center Management

Call Disposition

All Features

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Genesys Cloud Pricing Plans

Find out which pricing plan is the best fit for you.

Starter

Perfect for small teams or pilot projects. Includes a limited set of features and users.

$12

Growth

Ideal for growing businesses or teams. Offers more advanced features and users than the Starter plan.

$25

Pro

Designed for large enterprises or complex operations. Includes all features and unlimited users.

$75

Genesys Cloud Product Reviews

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What verified reviews from expects say about
Genesys Cloud

Insights from field experts about Genesys Cloud from first hand.

D. Taylor

I've had an exceptional experience with Genesys Cloud, its intuitive interface and robust features have streamlined our customer engagement, allowing us to provide timely support and improve overall satisfaction ratings in a seamless and efficient manner.

R. Stewart

I'm thoroughly impressed with Genesys Cloud - its intuitive interface and seamless integration of AI-powered routing have significantly improved our customer service experience, allowing us to resolve issues efficiently and provide a higher level of support.

D. Stewart

I've had an exceptional experience with Genesys Cloud. The intuitive interface and seamless integration have streamlined our customer engagement processes. The analytics and reporting capabilities have provided invaluable insights, enabling us to make data-driven decisions. Moreover, the s...

J. Thompson

I've had the pleasure of using Genesys Cloud for my customer service needs and I must say it's been a game-changer. The intuitive interface made it easy to set up and manage omnichannel interactions with our customers. The analytics and reporting features helped us identify areas for impro...

C. Campbell

I've had the pleasure of utilizing Genesys Cloud for our customer service operations and I must say it's been a game-changer. The intuitive interface made it incredibly easy to set up and manage our workflows, routing, and reporting in one seamless platform. The AI-driven analytics provide...

J. White

I've had the pleasure of utilizing Genesys Cloud for our company's customer service needs, and I must say it has been a game-changer. The user-friendly interface made it incredibly easy to set up and manage our contact center operations. The omnichannel capabilities allowed us to seamlessl...

M. Jackson

I've been using Genesys Cloud for customer service and it's been a game-changer. Intuitive interface, seamless omnichannel integration, and robust analytics capabilities have improved our team's productivity and overall experience, making it an indispensable tool in our operations.

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