Alvaria vs inContact Call Center Software

Discover how Alvaria and inContact Call Center Software compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.6 (324)
4.1 (2,486)

Value for Money

4.7
3.8

Ease of Use

4.9
3.6

ROI

10%
19%

Productivity

5%
38%

Support

3.1
4.2

Categories

1
9

Industries

36
3

Features

15
73

Small Businesses

40%
32%

Medium Businesses

43%
60%

Enterprise Businesses

17%
8%

Industries Comparison

Accommodation

#999
N/A

Agriculture

#1107
N/A

Arts

#872
N/A

Automotive

#1269
N/A

Biotechnology

#850
N/A

Broadcasting

#850
N/A

Chemical

#1048
N/A

Construction

#963
N/A

Defense

#900
N/A

Electric Power

#778
N/A

Categories Comparison

Auto Dialer

N/A
#5

Call Center Workforce Management

#11
#6

Call Recording

N/A
#8

Call Tracking

N/A
#6

Contact Center Quality Assurance

N/A
#5

Customer Support

N/A
#9

IVR

N/A
#6

Predictive Dialer

N/A
#3

Speech Analytics

N/A
#3

Features Comparison

API

N/A
#140

Activity Dashboard

N/A
#226

Agent Interface

#16
N/A

Auto-Dialer

N/A
#25

Automatic Call Distribution

N/A
#18

Automatic Transcription

N/A
#17

CRM

N/A
#143

Call Center Management

N/A
#24

Call Disposition

N/A
#7

Call Logging

N/A
#19

Winners

Alvaria

1

Value for Money Winner

3

Alvaria

1

Ease of Use Winner

3

inContact Call Center Software

1

Productivity Winner

3

Alvaria

1

Small Businesses Winner

3

inContact Call Center Software

1

Medium Businesses Winner

3

Alvaria

1

Enterprise Businesses Winner

3

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