Hi, how can we help you today?
SaasGuro logo SaasGuro Categories
Industries
Features
Products
Alternatives
Compare

inContact Call Center Software

inContact Call Center Software is a cloud-based contact center platform that offers omnichannel engagement, AI-driven routing, and real-time analytics to help businesses streamline customer interactions, improve agent productivity, and deliver exceptional customer experiences.

Get Started

Reviews and Ratings of inContact Call Center Software

We have gathered all the data so you don't have to.

Making decisions simple and saving your time and money.

G2 Rating

4.3 (1,630 Reviews)

SaasGuro Rating

Overall 4.1 (2,486 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.2 (581 Reviews)

What verified reviews from expects say about
inContact Call Center Software

Insights from field experts about inContact Call Center Software from first hand

S. Wright

InContact's call center software has significantly improved our customer service efficiency and quality, allowing us to handle a high volume of calls while maintaining exceptional agent performance and providing actionable insights for continuous improvement.

M. Wilson

I've been using inContact Call Center Software for my business and it's been a game-changer. The intuitive interface and robust features have streamlined our customer service operations significantly. Their predictive dialing feature has increased efficiency, while their analytics tools pr...

C. Phillips

I was thoroughly unimpressed with inContact's call center software. The setup process was clunky and time-consuming, requiring multiple calls to their support team just to get started. Once I had it up and running, I encountered a plethora of technical issues that caused agents to drop cal...

P. Stewart

I've had an outstanding experience using inContact's Call Center Software. The user-friendly interface has streamlined our team's workflows and improved call handling efficiency. The intuitive IVR system allows for seamless customer routing, reducing wait times and increasing first-call re...

inContact Call Center Software is best fit for these top industries

Visit Website AI icon

Manufacturing

Manufacturing industry software for production planning, quality control, and supply chain management. Advanced solutions to monitor processes, ensure product standards, and track materials. Trusted by manufacturers to support reliable and high-quality production.

Hospitality

Hospitality industry software for hotel management, guest services, and booking operations. Top solutions to handle reservations, manage staff, and improve guest experiences. Trusted by hotels and resorts to support efficient and welcoming hospitality services.

Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

Alternatives to inContact Call Center Software you might consider and compare

These are alternatives that you can choose from and compare to best align with your interests and filed of expertise.

Bitrix24 logo

Bitrix24

Bitrix24 is a cloud-based collaboration platform that offers a range of business tools and features. It provides file sharing and storage, project management, communication channels, CRM system, task management, and integration with third-party apps through APIs or Zapier. Users can also create custom workflows and automate tasks within the platform.

Salesforce logo

Salesforce

Salesforce is a cloud-based software company that provides customer relationship management (CRM) solutions to businesses of all sizes. It offers a range of products and services including sales, marketing, and customer service tools, as well as analytics and artificial intelligence capabilities. The platform is designed to help companies manage interactions with customers across various touchpoints.

LiveAgent logo

LiveAgent

LiveAgent is a cloud-based customer service platform that enables businesses to manage all communication channels in one place. It offers features such as ticketing system, live chat, phone and email management, reporting and analytics, and integration with popular CRM systems. The software aims to help companies provide timely and efficient support to their customers.

Zendesk logo

Zendesk

Zendesk is a cloud-based customer service platform that helps businesses manage and support customers across multiple channels. It provides ticketing, chat, voice, and mobile messaging capabilities, as well as analytics and reporting tools to track performance and identify areas for improvement. The software also integrates with popular apps and services, allowing companies to personalize their customer experience.

Dynamics 365 logo

Dynamics 365

Dynamics 365 is a cloud-based business application platform that integrates enterprise resource planning (ERP), customer relationship management (CRM), and finance and operations capabilities to drive business growth and efficiency.

EngageBay Marketing logo

EngageBay Marketing

EngageBay Marketing is an all-in-one marketing software that offers email marketing, lead scoring, chatbots, and CRM tools to help businesses create personalized customer experiences, automate workflows, and drive conversions with its user-friendly interface.

Zoho Desk logo

Zoho Desk

Zoho Desk is a cloud-based customer support software that automates ticketing, routing, and escalation processes to provide timely resolutions. It streamlines communication with customers through various channels like email, phone, chat, social media, and SMS.

Freshdesk logo

Freshdesk

Freshdesk is a cloud-based helpdesk and customer service software that automates ticketing, provides omnichannel support, and offers advanced reporting and analytics to streamline customer interactions and improve business outcomes.

Weave

Weave is a user-friendly platform that automates IT asset management, software deployment, and endpoint security, streamlining workflows for organizations of all sizes with customizable dashboards and integrations.

Explore more Alternatives

Frequently asked questions about inContact Call Center Software

Find answers to the most relevant queries to be able to make decisions right away.

What is inContact Call Center Software?

inContact is a cloud-based call center software that provides a suite of tools for managing customer interactions, including inbound and outbound calling, voicemail, and text messaging.

What are the key features of inContact Call Center Software?

The key features of inContact include automated dialing, interactive voice response (IVR), skills-based routing, real-time reporting, and integration with CRM systems.

Is inContact compatible with my existing CRM system?

Yes, inContact integrates with many popular CRM systems, including Salesforce, Microsoft Dynamics, and Oracle. This allows for seamless data sharing between the two systems.

How does inContact handle call routing and prioritization?

inContact uses skills-based routing to prioritize calls based on agent availability, skill level, and other factors. This ensures that each customer is routed to the most qualified agent for their needs.

Can I use inContact with both inbound and outbound calling?

Yes, inContact supports both inbound and outbound calling. This allows you to manage all aspects of your contact center operations from a single platform.

How does inContact handle voicemail and message delivery?

inContact provides a comprehensive voicemail system that allows customers to leave messages, which are then delivered to the agent via email or SMS notification.

Is inContact scalable to meet my business needs?

Yes, inContact is designed to scale with your business. The platform can be easily expanded to accommodate increased call volumes and new agents as needed.

What kind of reporting and analytics does inContact provide?

inContact provides real-time reporting and analytics on key performance metrics, including call volume, abandonment rates, and agent productivity.

Is inContact compliant with industry regulations?

Yes, inContact is designed to meet the needs of highly regulated industries. The platform complies with PCI DSS, HIPAA, and other relevant regulatory standards.

What kind of customer support does inContact offer?

inContact provides 24/7 customer support via phone, email, and online chat. This ensures that you have access to help whenever you need it.

Hi there, what do you need?

We need a reliable project management software for 50 for less than 10$ per user...

Audit platform with integrated learning and inventory management...

I need a dental clinic software to handle, bookings and payments...

Recommend me an easy and fast to implement chatbot for our support...

Our Advanced algorithm will find the best solution for your needs and filter out all the nonsense and marketing buzz for you

Terms of ServicePrivacy Policy
© Copyright saasguro.com