Bird vs inContact Call Center Software

Discover how Bird and inContact Call Center Software compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

2.6 (483)
4.1 (2,486)

Value for Money

4.1
3.8

Ease of Use

3.2
3.6

ROI

16%
19%

Productivity

15%
38%

Support

4.7
4.2

Categories

1
9

Industries

8
3

Features

19
73

Small Businesses

14%
32%

Medium Businesses

71%
60%

Enterprise Businesses

15%
8%

Industries Comparison

Agriculture

Animal Production

Arts

Beverage

Clothing

Finance

Fishing

Food

Insurance

Manufacturing

Categories Comparison

Auto Dialer

Call Center Workforce Management

Call Recording

Call Tracking

Contact Center Quality Assurance

Customer Support

IVR

Predictive Dialer

Speech Analytics

Features Comparison

API

Activity Dashboard

Auto-Dialer

Automatic Call Distribution

Automatic Transcription

CRM

Call Center Management

Call Disposition

Call Logging

Call Monitoring

Winners

Bird

1

Value for Money Winner

3

Bird

2
3

Bird

2

inContact Call Center Software

1

Productivity Winner

3

Bird

2
3

Bird

1

Industries Winner

3

Bird

2

inContact Call Center Software

1

Small Businesses Winner

3

Bird

1

Medium Businesses Winner

3

Bird

1

Enterprise Businesses Winner

3

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