CallRail vs inContact Call Center Software

Discover how CallRail and inContact Call Center Software compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.3 (2,121)
4.1 (2,486)

Value for Money

4.6
3.8

Ease of Use

4.2
3.6

ROI

14%
19%

Productivity

13%
38%

Support

4.6
4.2

Categories

2
9

Industries

68
3

Features

14
73

Small Businesses

25%
32%

Medium Businesses

64%
60%

Enterprise Businesses

11%
8%

Industries Comparison

Accommodation

Administrative

Advertising

Aerospace

Agriculture

Airlines

Amusement

Animal Production

Arms

Arts

Categories Comparison

Auto Dialer

Call Center Workforce Management

Call Recording

Call Tracking

Contact Center Quality Assurance

Conversation Intelligence

Customer Support

IVR

Predictive Dialer

Speech Analytics

Features Comparison

AI/Machine Learning

API

Access Controls/Permissions

Activity Dashboard

Auto-Dialer

Automatic Call Distribution

Automatic Transcription

CRM

Call Center Management

Call Disposition

Winners

CallRail logo

CallRail

1

Value for Money Winner

3

inContact Call Center Software

1

Productivity Winner

3

inContact Call Center Software

1

Small Businesses Winner

3
CallRail logo

CallRail

1

Medium Businesses Winner

3
CallRail logo

CallRail

1

Enterprise Businesses Winner

3

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