Customer Frontlines vs Calabrio One Suite

Discover how Customer Frontlines and Calabrio One Suite compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.5 (283)

4.5 (575)

Value for Money

4.3

4.1

Ease of Use

4.8

4.0

ROI

23%

30%

Productivity

51%

39%

Support

4.2

4.9

Industries

Features

Small Businesses

10%

Medium Businesses

83%

90%

Enterprise Businesses

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Industries Comparison

Accommodation

#409

#519

Administrative

#348

#448

Advertising

#311

N/A

Aerospace

#330

N/A

Agriculture

#435

N/A

Airlines

#236

N/A

Arms

#277

N/A

Arts

#342

N/A

Automotive

#490

#636

Beverage

#338

N/A

Categories Comparison

Call Center Workforce Management

N/A

#10

Contact Center Quality Assurance

#11

Customer Journey Mapping Tools

#10

N/A

Customer Retention

N/A

Digital Experience Platforms (DXP)

N/A

NPS

N/A

Quality Management

N/A

#10

Speech Analytics

Features Comparison

A/B Testing

#65

N/A

Access Controls/Permissions

N/A

#315

Activity Dashboard

#340

#392

Activity Tracking

#120

N/A

Agent Interface

#14

N/A

Alerts/Notifications

#357

#432

Analytics

#22

N/A

Anonymous Feedback

#14

N/A

Audit Management

N/A

#132

Automatic Transcription

#25

#29

Winners

Calabrio One Suite