Customer Frontlines vs Genesys Cloud

Discover how Customer Frontlines and Genesys Cloud compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.5 (283)

4.3 (1,644)

Value for Money

4.3

4.7

Ease of Use

4.8

3.9

ROI

23%

16%

Productivity

51%

24%

Support

4.2

3.1

Industries

Features

Small Businesses

10%

12%

Medium Businesses

83%

80%

Enterprise Businesses

Get Started with Customer Frontlines now!

Get Started with Genesys Cloud now!

Industries Comparison

Accommodation

#409

#435

Administrative

#348

#376

Advertising

#311

#334

Aerospace

#330

#355

Agriculture

#435

#464

Airlines

#236

#255

Amusement

N/A

#279

Animal Production

N/A

#291

Arms

#277

#295

Arts

#342

#368

Categories Comparison

Call Center Workforce Management

N/A

Contact Center Quality Assurance

#10

Customer Journey Mapping Tools

#10

N/A

Customer Retention

N/A

Digital Experience Platforms (DXP)

N/A

IVR

N/A

#16

NPS

N/A

Speech Analytics

N/A

Features Comparison

A/B Testing

#65

N/A

Activity Dashboard

#340

#354

Activity Tracking

#120

N/A

Agent Interface

#14

#15

Alerts/Notifications

#357

N/A

Analytics

#22

N/A

Anonymous Feedback

#14

N/A

Auto-Dialer

N/A

#38

Automatic Call Distribution

N/A

#29

Automatic Transcription

#25

N/A

Winners

Genesys Cloud