Dialpad Sell vs inContact Call Center Software
Features Comparison
Discover how Dialpad Sell and inContact Call Center Software compare to each other by their features
Total
66
73
AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Assessment Management
Auto-Dialer
Automated Attendant
Automatic Call Distribution
Automatic Transcription
Built-in Course Authoring
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Campaign Specific Caller ID
Chatbot
Code-free Development
Compliance Management
Compliance Tracking
Computer Telephony Integration
Contact Management
Contextual Guidance
Conversion Tracking
Customer Database
Customer Experience Management
Customer Surveys
Data Security
Employee Coaching Tools
Employee Scheduling
Event Triggered Actions
FCC Compliance
FTC Compliance
Feedback Management
File Transfer
For Call Centers
For Developers
Gamification
Goal Setting/Tracking
IVR
Intent Recognition
Interaction Tracking
Intraday Management
Inventory Management
KPI Monitoring
Keyword Tracking
Knowledge Base Management
Labor Forecasting
Lead Management
Learning Management
Learning Paths/Tracks
Leave Tracking
List Management
Live Chat
Mobile Access
Multi-Channel Communication
Multiple Scoring Models
Multiple Scripts
Natural Language Processing
Notes Management
Onboarding
PBX
Performance Metrics
Phone Key Input
Power Dialer
Pre-Configured Bot
Predictive Dialer
Preview Dialer
Productivity Analysis
Progressive Dialer
Quality Management
Queue Management
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
Reporting/Analytics
Scheduled Recording
Sentiment Analysis
Service Level Agreement (SLA) Management
Speech Recognition
Speech Synthesis
Survey/Poll Management
Surveys & Feedback
Tagging
Text to Speech
Third-Party Integrations
Training Management
Trend Analysis
Trend/Problem Indicators
Video Conferencing
Virtual Call Center
Voice Customization
Voice Mail
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