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Freshdesk vs Zoho Assist
Features Comparison
Discover how Freshdesk and Zoho Assist compare to each other by their features
Total
130
65
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Asset Tracking
Assignment Management
Audit Trail
Automated Responses
Automated Routing
Autoresponders
Availability Management
Backup and Recovery
Batch Communications
Billing & Invoicing
Blended Call Center
CES Survey Structure
CRM
CSAT Survey Structure
Call Center Management
Call Monitoring
Call Routing
Call Scripting
Call Transcription
Call Transfer
Caller ID
Canned Responses
Capacity Management
Change Management
Chat/Messaging
Chatbot
Collaboration Tools
Commenting/Notes
Communication Management
Complaint Monitoring
Compliance Management
Computer Telephony Integration
Configuration Management
Contact Management
Content Management
Contract/License Management
Conversation Intelligence
Corrective and Preventive Actions (CAPA)
Customer Database
Customer Experience Management
Customer History
Customer Portal
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Deployment Management
Desktop/Browser Sharing
Diagnostic Tools
Diagnostics Tools
Discussions/Forums
Document Management
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
File Sharing
File Transfer
For MSPs
Forms Management
Full Text Search
Gamification
Geotargeting
Help Desk Management
IT Asset Tracking
IVR
Inbound Call Center
Incident Management
Interaction Tracking
Interactive Content
Inventory Management
Issue Auditing
Issue Management
Issue Scheduling
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Maintenance Scheduling
Mobile Access
Mobile Interface
Mobile Screen Sharing
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Multi-Participant Screen Sharing
Multiple Monitor Access
NPS Survey Structure
Network Monitoring
Offline Form
On-Demand Communications
Patch Management
Performance Metrics
Policy Management
Predictive Dialer
Presenter Control Management
Prioritization
Problem Management
Process/Workflow Automation
Procurement Management
Project Management
Queue Management
Real Time Screen Sharing
Real-Time Chat
Real-Time Monitoring
Real-Time Notifications
Real-Time Updates
Real-time Alerts
Real-time Consumer-facing Chat
Recording
Recurring Issues
Release Management
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Rich Text Editor
SEO Management
Scheduling
Screen Capture
Screen Mirroring
Screen Recording
Screen Sharing
Security Tools
Self Service Portal
Sentiment Analysis
Server Monitoring
Service Catalog
Service Level Agreement (SLA) Management
Session Recording
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Task Automation
Task Management
Template Management
Text Analysis
Text Editing
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Trend Analysis
Troubleshooting
Unattended Access
User Management
Video Support
Visual Analytics
Voice Mail
Vulnerability Scanning
WYSIWYG Editor
Workflow Management
Hi there, what do you need?
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