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Zoho Assist

Zoho Assist is a remote desktop support tool that enables IT professionals to provide fast and secure technical assistance to end-users remotely. It offers features like screen sharing, remote printing, and chat messaging for seamless support experiences.

Reviews and Ratings of Zoho Assist

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G2 Rating

4.6 (466 Reviews)

SaasGuro Rating

Overall 4.3 (6,611 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.7 (1,113 Reviews)

What verified reviews from expects say about
Zoho Assist

Insights from field experts about Zoho Assist from first hand

K. Moore

I've had an exceptional experience with Zoho Assist. The remote desktop access feature has allowed me to seamlessly connect and support team members across different locations. User-friendly interface and robust security features have made it a game-changer for our IT operations. Highly re...

D. Martinez

I've been using Zoho Assist for our remote IT support needs and it's been a game-changer. The software is incredibly easy to use, even for my non-technical team members. I appreciate how quickly I can access customers' devices with just a few clicks. The unattended remote access feature ha...

T. Watson

I've had a seamless experience with Zoho Assist. The user-friendly interface allowed me to access and control remote computers effortlessly. The file transfer feature was a lifesaver for troubleshooting complex issues. I appreciate the competitive pricing and scalable plans that accommodat...

G. Hall

I've been using Zoho Assist for several months now and I must say it's been a game-changer for my remote work setup. The software is incredibly easy to use, with a clean and intuitive interface that allows me to quickly connect with customers' computers for troubleshooting and support sess...

E. Miller

I've been blown away by the exceptional performance of Zoho Assist! As someone who's had their fair share of tech issues, I can confidently say that this remote support tool has revolutionized the way I troubleshoot and resolve problems. The seamless unattended access feature allows me to ...

R. Allen

I was disappointed with Zoho Assist's frequent disconnects and lack of customization options for remote sessions, making it difficult to troubleshoot issues efficiently. The software also crashed on several occasions, wasting valuable time.

K. Collins

Underwhelming experience with Zoho Assist. Technical issues and frequent disconnects hindered remote support sessions, causing frustration for both myself and clients. The software's limitations outweigh its potential benefits, leaving me to look elsewhere for reliable technical support so...

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Frequently asked questions about Zoho Assist

Find answers to the most relevant queries to be able to make decisions right away.

What is Zoho Assist?

Zoho Assist is a remote desktop support software that allows IT professionals to remotely access and control computers, mobile devices, or tablets to provide technical support.


How does Zoho Assist work?

Zoho Assist works by allowing the technician to establish a secure connection with the end-user's device, using either unattended access (with the user's permission) or attended access (with the user present).


What are the system requirements for Zoho Assist?

The system requirements for Zoho Assist include Windows XP or later, macOS 10.5 or later, iOS 7 or later, and Android 2.3 or later.


Is my data secure with Zoho Assist?

Yes, Zoho Assist uses 256-bit encryption to ensure the security of all data transmitted between devices.


Can I use Zoho Assist on mobile devices?

Yes, Zoho Assist supports remote desktop access and control on both iOS and Android devices.


How do I get started with Zoho Assist?

To get started with Zoho Assist, simply sign up for a free trial or purchase a subscription plan on the Zoho website.


Can multiple technicians use Zoho Assist simultaneously?

Yes, multiple technicians can use Zoho Assist to access and control devices at the same time.


Is there a limit to how many devices I can monitor with Zoho Assist?

No, there is no limit to how many devices you can monitor or support with Zoho Assist.


Can I integrate Zoho Assist with other Zoho products?

Yes, Zoho Assist can be integrated with other Zoho products, such as Zoho Desk and Zoho CRM.


What kind of support does Zoho offer for Zoho Assist?

Zoho offers 24/7 support for Zoho Assist through phone, email, and chat channels.



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