Genesys Cloud vs Bird

Discover how Genesys Cloud and Bird compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.3 (1,644)
2.6 (483)

Value for Money

4.7
4.1

Ease of Use

3.9
3.2

ROI

16%
16%

Productivity

24%
15%

Support

3.1
4.7

Categories

3
1

Industries

65
8

Features

39
19

Small Businesses

12%
14%

Medium Businesses

80%
71%

Enterprise Businesses

8%
15%

Industries Comparison

Accommodation

Administrative

Advertising

Aerospace

Agriculture

Airlines

Amusement

Animal Production

Arms

Arts

Categories Comparison

Call Center Workforce Management

Contact Center Quality Assurance

IVR

Features Comparison

Activity Dashboard

Agent Interface

Auto-Dialer

Automatic Call Distribution

Call Center Management

Call Disposition

Call Logging

Call Monitoring

Call Recording

Callback Scheduling

Winners

Bird

2

Genesys Cloud

1

Overall Winner

3

Bird

2

Genesys Cloud

1

Reviews Winner

3

Bird

2

Genesys Cloud

1

Value for Money Winner

3

Bird

2

Genesys Cloud

1

Ease of Use Winner

3

Bird

2

Genesys Cloud

1

ROI Winner

3

Bird

2

Genesys Cloud

1

Productivity Winner

3

Bird

1

Support Winner

3

Bird

2

Genesys Cloud

1

Categories Winner

3

Bird

2

Genesys Cloud

1

Industries Winner

3

Bird

2

Genesys Cloud

1

Features Winner

3

Bird

1

Small Businesses Winner

3

Bird

2

Genesys Cloud

1

Medium Businesses Winner

3

Bird

1

Enterprise Businesses Winner

3

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